Scientific Operations Excellence – Delivery Manager (Medical Information & Communication)

Location: Lisbon, Portugal
Working Pattern: Hybrid (minimum 3 days per week on-site)
 

Join AstraZeneca – Driving Excellence in Scientific Communication:
 

At AstraZeneca, we are united by a shared purpose: to push the boundaries of science to deliver life‑changing medicines. Our success is driven by collaboration, innovation, and operational excellence.

We are seeking a Scientific Operations Excellence – Delivery Manager to join our Global Business Services (GBS) Medical Delivery / Scientific Communications ecosystem in Lisbon. This is a unique opportunity to shape how scientific content is delivered globally—enabling faster, smarter, and more impactful communication that ultimately improves patient outcomes.

If you are a strategic, delivery-focused professional with experience in scientific communications, content operations, or complex delivery environments, this role offers the opportunity to influence ways of working at scale and operate in a truly global setting.

The Role:
 

As a Scientific Operations Excellence – Delivery Manager, you will lead and optimise the end-to-end delivery of medical and scientific content, ensuring consistent, high-quality, and compliant execution across multiple platforms and channels.
 

You will play a central role in orchestrating delivery across planning, governance, processes, platforms, and performance tracking, working closely with Medical Information teams, digital teams, Veeva, graphics, and platform partners.
 

This role combines operational leadership, cross-functional coordination, and continuous improvement, with a strong focus on driving efficiency, visibility, and quality across the scientific communications lifecycle.
 

Key Accountabilities:
 

Operational Excellence & Delivery Leadership

• Drive best-in-class operational practices across planning, governance, processes, platforms, and performance tracking
• Lead initiatives to improve delivery quality, speed, and predictability
   

End-to-End Content Lifecycle Management

• Own and coordinate the full content lifecycle, from planning through review, approval, publishing, and performance monitoring
• Ensure delivery is predictable, compliant, and aligned with business priorities
   

Portfolio Management & Visibility

• Track and manage content progression across disease areas or portfolios
• Provide clear visibility on timelines, dependencies, risks, and delivery status
   

Governance & Risk Management

• Lead delivery governance, including status reporting, risk identification, issue management, and escalation
• Ensure delivery commitments are met through proactive mitigation planning

Cross-Functional Collaboration

• Partner with Medical Information, Scientific Communications, Digital, Veeva, Graphics, and platform teams
• Enable seamless execution across a complex, matrixed global organisation

Platform & Channel Operations

• Oversee content operations across platforms such as:
  • CLM (Closed Loop Marketing)
  • AZ Medical
  • Medical Information Portals
  • Other digital content delivery platforms

Process Improvement & Innovation

• Maintain and continuously enhance operational processes, playbooks, and guidance
• Drive improvements in efficiency, quality, and scalability
• Support digital transformation and innovation initiatives

Planning & Enablement

• Contribute to business planning and operational strategy for scientific communications
• Support global-to-local execution models and adoption across markets
• Enable onboarding through structured documentation and operational materials

Performance & Insights

• Support KPI, OKR, and performance tracking
• Contribute to dashboards, insights, and reporting to inform decision-making

Essential Skills & Experience

• Bachelor’s degree in Life Sciences, Pharmacy, Medicine, or related field (or equivalent experience)

• Strong experience in:

  • Scientific communications
  • Medical content operations
  • Complex delivery or programme management environments

• Proven track record of:

  • Operating in regulated environments (medical, scientific, compliance-led workflows)
  • Managing complex, multi-stakeholder workflows with multiple dependencies and approval steps
  • Working with enterprise content platforms (e.g. CLM, medical portals, CMS tools)
  • Driving delivery governance, reporting, and performance tracking

• Strong understanding of:

  • Medical and scientific content governance
  • Compliance and quality standards within Medical Affairs environments

• Experience collaborating across global, regional, and local teams

• Strong analytical and structured thinking skills, with ability to interpret data and performance metrics

• Excellent English communication skills (written and verbal)

• Highly organised, detail-oriented, and able to manage multiple priorities simultaneously

• Demonstrated ability to lead without authority in a matrix organisation

• Comfortable operating in fast-paced, evolving environments with a continuous improvement mindset

Desirable Skills & Experience:

• Experience working within GBS, shared services, or centre-of-excellence models

• Exposure to pharmaceutical, biotech, or healthcare industries

• Familiarity with tools such as:

  • ServiceNow
  • Jira
  • Confluence
  • Power BI

• Certification or training in:

  • Project or programme management
  • Agile, Lean, or continuous improvement methodologies

• Experience supporting:

  • Digital transformation
  • Operating model design and optimisation
  • Process improvement initiatives

Ways of Working:
 

At AstraZeneca, we believe innovation happens when we collaborate in person. This role follows a hybrid working model, with an expectation to work from the office at least three days per week, balanced with flexibility to support individual needs.

Why AstraZeneca?

• Play a critical role in delivering scientific content at global scale
• Work with diverse, high-performing teams across medical, digital, and operations functions
• Contribute to cutting-edge transformation in scientific communications, including digitalisation and automation
• Operate in a collaborative environment that values innovation, accountability, and continuous improvement
• Build your career in a global organisation with opportunities to expand impact across functions and geographies

Ready to Make an Impact?
 

Step into a role where your expertise in operational excellence and delivery management will elevate how scientific content is created, governed, and delivered worldwide.

If you are passionate about improving processes, enabling high-quality scientific communications, and driving impact at scale, we would love to hear from you.

Apply now and join AstraZeneca in Lisbon.

Date Posted

18-May-2026

Closing Date

31-May-2026

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.