Omnichannel - Sales Support Specialist II

Role Details

Type of Support: Omnichannel (phone outbound calls, SMS, and email support)
Contract Duration: Full-time
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Monday - Open to shifting schedules (subject to business requirements)
Work Type and Location: Hybrid, San Pedro Sula or Tegucigalpa
Expected Start Date: Immediately

About Us 

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.
 

The Role

Be part of a team that's cultivating growth and expansion. As a Sales Development Specialist II, you'll work with a high-performing sales team to handle real-time inbound lead engagement. Your mission: connect with qualified prospects as soon as they express interest, build trust quickly, and book demos for our Account Executives.

This is a front-line revenue role in which you’ll manage the program’s first impression with potential customers. You’ll be expected to follow structured playbooks, use CRM tools precisely, and deliver a consistent, high-energy experience for every lead.

What You’ll Do:

• Engage inbound leads in real time via phone, text, and email (within minutes of inquiry).
• Follow the program scripts and qualification framework to identify fit and interest.
• Book calendar appointments and demos directly for U.S. Account Executives in Attio.
• Update CRM and daily activity logs with complete accuracy.
• Handle objections and questions confidently while staying within approved messaging.
• Collaborate with U.S. Sales team for continuous coaching and performance improvement.
• Achieve weekly and monthly KPIs: connection rates, demos booked, and conversion rates.

What We Expect From You:

• 1–3 years of B2B or B2C inside sales/appointment setting experience (preferably in a U.S. or Canadian market with a technology or financial product).
• Excellent spoken and written English communication; accent neutral or near-neutral.
• Comfort with U.S. business hours (EST/PST overlap required).
• Strong experience with HubSpot, Salesforce, or similar CRMs (Attio, Aircall, etc.).
• Fast typing speed, ability to manage multiple chat/call threads simultaneously.
• Consistent access to reliable high-speed internet and backup power.
• Highly coachable, follows scripts precisely, and uses feedback to improve performance daily.

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.