Job DetailsJob Location: 060 C 61 Crossing Moscow Mills MO - Moscow Mills, MO 63362Position Type: Store Manager
GENERAL JOB DESCRIPTION
A store manager is responsible for establishing and maintaining customer services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs. Further, it is the responsibility of the Store Manger to ensure that all store associates are properly trained, guided, motivated and helped in achieving maximum employment performance. This position is deemed part of the Critical Response Team.
DUTIES & RESPONSIBILITIES
Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked.
Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
Ensure the store has the proper product mix to achieve sales growth.
Maintain a store inspection grade of at least 85% on the store Image Evaluation.
Adhere to all city, county and state liquor regulations.
Accurately post sales, invoices, markups and markdowns, store use of merchandise, voids, and bad merchandise write-offs within established guidelines.
Prepare and deliver all bank deposits for the store on a daily basis without delay.
Train and develop store management in all aspects of the business; direct and monitor training and development for all store personnel.
Ability to adapt
Projects a positive image of the company and the store at all times.
Comparison shop and report results; share information with director and make appropriate price adjustments.
Work as a team with other employees to accomplish goals and tasks.
Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
Continually evaluate and react to performance issues and actively recruit management candidates.
Adhere to all company policies and procedures and ensure that all store employees do the same.
Schedule all shift operating hours, assign workers accordingly, and ensure all shifts are adequately covered.
Prepare shift reports on a daily basis and enter proper information into the computer of the transmission on a daily basis.
Control shrink, expenses and payroll.
Review department/store trends and recommend and initiate changes for maximizing goals and objectives
Notify Area Manager immediately of cash over or short in excess of thirty five dollars.
Ensure proper sale and accounting for money orders during shifts, as described in the Operations Manual.
Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
Job may require other duties as assigned.
CRITICAL RESPONSE
During extraordinary times of severe weather or emergency conditions, some positions require on-site presence and leadership to continue business operations, known as Critical Response Employees. During severe/emergency conditions or when a State of Emergency has been issued, Critical Response Employees are required to report to or remain at work, ensure the safety of all employees and customers, serve as the person-in-charge for all site-specific needs, serve as liaison with emergency personnel and upper management, and maintain a calm demeanor while executing a sense of urgency to the critical response situation, even if under duress. Any media inquiries during a critical response situation should be directed to the Director of Human Resources.
Sense of urgency
Ensure the safety and security of employees and customers, even under extreme conditions
Site liaison for all emergency situations
On-site presence during severe weather and emergency situations
Serve as person-in-charge for all site-specific needs
Maintain a calm demeanor in all situations
Ability to effectively communicate with individuals of all levels, including emergency personnel and upper management
Qualifications
EXPERIENCE, EDUCATION, & TRAINING
Minimum of 5 years of experience in the retail, restaurant, grocery or other service industry.
At least 2 years in management with responsibility for financial results in a high volume retail with P&L accountability
Ability to create and maintain a customer focused culture
