MidFull TimeEN
POSITION: GENERAL MANAGER
REPORTS TO: DISTRICT MANAGER
JOB SUMMARY:
The General Manager builds and supervises a team that achieves Apricus goals of customer
satisfaction, sales and profitability and operates the restaurant according to company standards and
procedures.
PERFORMANCE RESULTS:
1. Ensures customers are served correct, complete orders within service time goals according to the
Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process.
2. Prepares and ensures that all team members prepare consistent, high quality products that are served to customers as described in the Apricus Orientation and Training Handbook and as shown on the job station helpers.
3. Achieves the standards for a clean and organized restaurant and team member image as defined in the Apricus Orientation and Training Handbook, and/or as required by local government agencies.
4. Recruits, hires, trains and evaluates team members by following procedures outlined in the SCORES
materials, in-store training resources, and the guidelines for team member evaluation.
5. Develops a productive team by providing direction and supervision of team members through the
appropriate use of communication, delegation, and disciplinary skills and implements change in a
positive manner resulting in low team member turnover.
6. Ensures a work environment that is following government regulations and is safe, secure, and free of harassment or discrimination, as defined by Little Caesars policies and procedures.
7. Accurately completes all paperwork associated with daily, weekly, and period end activities as directed by the District Manager.
8. Performs labor scheduling, food ordering, and product projections accurately and maintains restaurant equipment so that the restaurant opens and closes as scheduled and is able to service all customer orders each day.
9. Manages all financial responsibilities with integrity and performs tasks associated with achieving cost control goals and supervises team members to ensure goals are met.
10. Properly implements “shakerboarding”, local store marketing events, and in-store promotions that result in increased sales.
Nature & Scope
The General Manager must abide by all state and federal laws OSHA and EEOC requirements, as well as practice and enforce all Apricus policies and procedures. The Manager receives direction and training from the District Manager, six-week Management Modules, and other Little Caesars training materials and classes. During each shift, they motivate, direct and coach team members to work proficiently at their assigned stations, and then follow up to ensure tasks are completed in a timely manner, according to Little Caesars procedures. The General Manager is responsible for supervising all team members including those under 18 years of age. The General Manager must abide by all State and Federal labor laws, OSHA regulations, and EEOC requirements as well as enforce and practice all Apricus policies and procedures. The General Manager will ensure the restaurant is prepared to meet the needs of customers and work diligently to ensure each customer is satisfied with the service and product they receive. The General Manager supports the District Manager and is responsible for building sales and controlling costs by using all cost control tools and processes. They trouble shoot operational problems and find acceptable solutions. Detailed lists of each station's responsibilities and duties can be found in the "Operational Resource Guide"(ORG) and the job helpers posted at each station.
Your District Manager will discuss the essential job functions, which are normally defined as fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant. The General Manager will be scheduled to work approximately 50 hours each week. This position requires a hands-on style of management and physical work such as: lifting, squatting, and standing for long periods of time.
Task Analysis
To perform the functions listed in this job description, the following tasks will be required:
· The ability to lift and move 55 pounds.
· The ability to reach and move items from as high as 6 feet and as low as 6 inches off the ground.
· The ability to control and utilize equipment safely and correctly (sheeter machine, VCM, sauce
ladle, cheese cups, cheese cups, pan gripers, spatula, pizza and dough cutter, different types of
knives, can openers, pastry brush, scales, microwave, telephone, cash register, etcs.).
· The ability to apply pressure to cut through products and/or clean equipment/utensils.
· The ability to count, separate and weight all types of food products and inventory items.
· The ability to effectively communicate to customers and co-workers (reading, speaking, hearing,
writing, etc.).
· The ability to understand directions, instructions and product specifications.
· The ability to process and complete customer orders.
· The ability to comprehend all training materials and practice standard operating procedures.
· The ability to successfully pass required training programs for certification.
· The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food
orders, employee work schedules, cash handling results and projected business needs.
· The ability to legally drive an automobile adhering to all state and local traffic laws.
· The ability to supervise a number of people at the same time and to motivate them to meet goals,
duties and deadlines.
GENERAL MANAGER/TRAINEE QUALIFICATIONS (EXTERNAL ONLY):
1. Have a minimum of two (2) years’ experience in a management role, achieving at least an Assistant Manager / Shift Leader position in a quick service restaurant, or one (1) year experience in a management position in a full-service restaurant.
2. Preferred minimum age of 21.
3. Possess a high school diploma, or equivalent, and possess basic math skills.
4. Have a working knowledge of local store marketing techniques, sales building, and a proven track
record of controlling costs.
5. Possess strong management, team building and communication skills.
6. Possess knowledge of how to read and analyze profit and loss statements.
7. Be dependable, hardworking and have the ability to work a varied, 50-hour workweek under
pressure and in stressful situations.
8. Possess a valid driver's license from the state of residence with a driving record maintained within
company guidelines. Possess a reliable vehicle and auto insurance as a primary driver to complete
daily banking and other responsibilities as directed by the District Manager or VP of Operations.
9. Meet Apricus Background Verification guidelines.
10. The US Department of Homeland Security (USCIS Division) requires that each General Manager provide documentation that proves their eligibility to work in the United States.
GENERAL MANAGER/TRAINEE QUALIFICATIONS (INTERNAL ONLY):
1. Preferred minimum age of 21.
2. Possess a minimum of 2 years restaurant 1 retail management experience.
3. Be certified as a Little Caesars Assistant Manager for a minimum of 6 months to 1 year, depending on performance evaluations, and has successfully completed BOC and AOC.
4. Score at least 90% on the last two security audits conducted during their shifts.
5. Have achieved at least an average score of "meeting standards" on their last two performance evaluations.
6. Have participated in the training of Shift Leaders and Crew Members.
7. Have a recommendation from their current General Manager and be interviewed by their District Manager and VP of Operations.
8. Possess a high school diploma, or equivalent, and possess basic math skills.
9. Have a working knowledge of local store marketing techniques, sales building, and a proven track
record of controlling costs.
10. Possess strong management, team building and communication skills.
11. Possess knowledge of how to read and analyze profit and loss statements.
12. Be dependable, hardworking and have the ability to work a varied, 50-hour workweek under
pressure and in stressful situations.
13. Possess a valid driver's license from the state of residence with a driving record maintained within
company guidelines. Possess a reliable vehicle and auto insurance as a primary driver to complete
daily banking and other responsibilities as directed by the Area Supervisor or Market Director.
14. Meet Apricus Background Verification guidelines.
15. The US Department of Homeland Security (USCIS Division) requires that each General Manager provide documentation that proves their eligibility to work in the United States.
Please Note: Apricus reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the job duties outlined above, at any time and without advance notice.
