Great to Meet You! We are AscendaAscenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement. We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Robinhood, Ramp, HSBC, Virgin Money (Australia), SMBC (Japan), ICBC (China), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others. We are a thriving global Loyalty as a Service company and experiencing rapid expansion. Join our dynamic finance team as one of its earliest leaders, contributing to the development of our financial planning strategies as we strive for hypergrowth. Our team spans 20 cities worldwide, with dual headquarters in Singapore and New York, totaling 250 team members. Join us as a Senior Project Manager, Client Delivery in Singapore! The RoleWe’re looking for a Project Manager, Client Delivery to manage onboarding and implementation projects across Ascenda’s loyalty ecosystem. This role is focused on the successful delivery of new client implementations, loyalty partner onboarding, and vendor integrations. You’ll work closely with external clients and cross-functional internal teams to ensure projects are delivered on schedule, within scope, and aligned to business goals. You’ll be responsible for driving delivery across multiple concurrent workstreams while maintaining strong stakeholder communication and clear project governance throughout the lifecycle. This is a highly collaborative and client-facing role suited to someone who is organised, proactive, comfortable with ambiguity, and confident managing multiple priorities in a fast-paced environment. Your Impact
Manage end-to-end onboarding and implementation projects for a global portfolio of clients, loyalty partners, and vendors
Coordinate cross-functional teams across Product, Engineering, Commercial, and other internal departments to ensure unified delivery
Drive project timelines, governance, status reporting, and delivery milestones for Steering Committee updates
Track and manage project risks, issues, dependencies, assumptions, and mitigation plans via RAID registers
Manage project change requests, scope discussions, and delivery impacts to control project outcomes
Ensure clear communication and alignment across all project stakeholders as the primary delivery bridge
Build and maintain detailed project plans, RAID registers, status reports, and delivery documentation
Support testing coordination and delivery readiness activities with internal and client teams to ensure technical success
Maintain strong relationships with clients and partners while supporting multiple concurrent projects
Contribute to PMO process improvements, reporting standards, governance practices, and delivery frameworks
Who You Are
Minimum 3 years of experience working as a Project Manager in a client-facing delivery environment, ideally across SaaS, fintech, loyalty, or implementation projects
Demonstrated ability to manage multiple concurrent projects and competing priorities in fast-paced environments with minimal supervision
Strong stakeholder management and communication skills, with confidence engaging both technical and non-technical audiences
Experience coordinating cross-functional teams and driving accountability to achieve delivery milestones
Experience maintaining project governance artefacts including RAID registers, project plans, status reporting, Steering Committee updates, and change request tracking
Proactive and delivery-focused mindset with the ability to drive outcomes, escalate risks early, and adapt quickly in ambiguous environments
Strong organisational skills with attention to detail, documentation, and follow-through
Experience using project management and collaboration tools such as Jira, Notion, Smartsheet, and Slack
Understanding of APIs, system integrations, and data flows, with the ability to work effectively with technical teams and external partners during implementation and testing phases
Experience within loyalty, rewards, fintech, payments, travel, or marketplace ecosystems is advantageous.
Strong alignment with Ascenda’s core values of growth mindset, hands-on ownership, supportive collaboration, and radical simplicity
Preferred Experience
Experience working with banks, fintechs, loyalty programs, airline/hotel partners, or marketplace ecosystems
Experience working with globally distributed teams and stakeholders
Familiarity with hybrid delivery methodologies
Why Join Ascenda? Ascenda offers the unique opportunity to lead in the loyalty ecosystem space, shaping the future of rewards programs. We are passionate, we keep things simple, we focus on results, we work together & we innovate!We have a rewarding working place that provides a:
Hybrid working environment with two in-office days per week
Opportunity to work with leading global financial and loyalty brands
Collaborative and fast-paced team environment
Exposure to international clients and cross-functional delivery teams
Competitive salary and benefits
Travel benefits and employee perks
Ascenda is dedicated to diversity and inclusion, welcoming candidates from all backgrounds. Join us on our mission to make loyalty simple and rewarding for everyone, everywhere. Ready to power growth for the financial services industry? Apply now! Together, we'll redefine what's possible.
