Information Services Technician

Stanley Consultants is an award-winning and industry-leading global consulting engineering firm, with an unmatched commitment to culture, values, and ethics. We are dedicated to client experience and solve the most complex challenges to create a sustainable, connected, and enriched world for all. As the world changes, Stanley strategically evolves with it, integrating the latest technology, innovation, and resiliency practices.   With over a century of experience serving the energy, federal government, transportation, and water sectors, we have helped improve lives and shape the infrastructure systems that connect us. As an employee-owned organization with a People First approach, we stand apart from other engineering consulting and services firms. At Stanley, your voice counts, your growth matters, and your success is our success.   Stanley Consultants offers flexible work options, competitive pay and great benefits, a strong sense of community, and the chance to build a meaningful, long-term career!
Job title - Information Services Technician Location - Muscatine, IA Job type - Hybrid Requisition ID - 11237   Stanley Consultants is currently looking for an Information Services Technician for our Muscatine, IA office.

JOB SUMMARY:

This position is responsible for supporting company members on the use of computers and software applications. Duties include setup of workstations, software configuration and installation, and resolution of issues and problems that may arise. Duties may also include preparing and providing user training.

What You Will Be Doing:

ESSENTIAL DUTIES:

• Determining laptop workstation specifications
• Setup of workstations and related peripherals
• Diagnosis, maintenance and repair of workstations
• Installation and configuration of software
• Providing user support for questions and problems with hardware and software
• Providing application training for users
• Basic network concepts and troubleshooting skills
• Offering technical support on-site and via phone or email

JUDGEMENT AND INITIATIVE:

Functions with minimal daily supervision and assumes some project and systems administration responsibility. Receives minimal day-to-day operational supervision from department manager. Performs daily and routine tasks with a minimum of supervision.  Performs more complex and less-routine tasks with general supervision.

Qualifications:

DESIRABLE QUALIFICATIONS:

• Degree in related field and 1-3 years of IT experience, or equivalent applicable work experience
• 3+ years of IT-related experience
• Technical proficiency in personal computers and major desktop operating systems (Windows 10 and Windows 11)
• Technical proficiency in the Apple iPhone IOS and the Android OS
• Superior client relation skills

PERFORMANCE STANDARDS:

• Technical competence
• Customer service skills with the user group
• Accurate interpretation of problem statements
• Ability to fix technical problems
• Effective communication with users
• Amount of supervision required
• Amount of initiative shown

PHYSICAL DEMANDS:

Physically capable of handling workstations and monitors weighing approximately 50 pounds; using and reading from a PC for extended periods of time; moving around a crowded Network Operation Center; need to go to end-users locations; and physically open and work on servers, PC’s, and other communications equipment.

Work-Life Balance
We realize there’s more to life than just work. We help you meet the demands of work, family and personal life through several flexible options.   What we offer: Member-Owned. Member-ownership is at the heart of our culture, aligning client satisfaction, company performance, and personal reward. Paid Time Away. Stanley Consultants offers numerous paid holidays, generous paid time off (PTO), parental leave, and professional development leave. Health Insurance. We provide a comprehensive insurance package including medical, dental, vision, FSA, HSA, Doctor On Demand, wellness reimbursement, and mental health resources. Financial Health. We offer life insurance, short- and long-term disability insurance, identity theft protection, and many other benefits. Professional Growth. When your skills grow, so do we, which is why we offer tuition assistance, professional society membership, and more. Financial Rewards. We share our prosperity with members through company stock ownership, a generous 401K match, incentive compensation, and profit-sharing contributions to retirement 401K plans. Click Here: A Great Place To Work     Learn more about Stanley Consultants in this short video:  Working at Stanley Consultants   Stanley Consultants does not welcome unsolicited resumes from staffing and recruiting agencies. Any unsolicited resumes submitted to Stanley Consultants, including but not limited to resumes submitted directly to Stanley Consultants members, or any of our representatives, will be deemed the property of Stanley Consultants.   Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities   The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)