Deposit Operations Specialist - Research / Adjustment

About this Role

This position exists to categorize an experienced processor in Deposit Operations who is responsible for functions within any of the following areas including ACH, Wire Transfer, Bookkeeping, Account Services, Commercial Analysis, Unclaimed Property, Electronic Banking, Reconciliations, Resolution, Research or IRA processing. Duties may include responsibilities of an experienced employee in any of the above areas or advanced knowledge in one or more areas.

In this Role You Will

ACH

Perform multiple functions such as: originating and receive ACH files, ACH Disputes, Balancing and handling escalated and more complex ACH issues and transactions.

Wire Transfer

Perform multiple functions such as: creating and reviewing outgoing wire instructions through multiple channels, monitor and review incoming wires, balancing, wire investigations and provide support and information to internal and external customers on routine matters.

Account Services

Perform multiple functions such as: Account maintenance, CIF maintenance, Missing TIN monitoring, Excessive Money Market/Savings monitoring and branch assistance.

Bookkeeping

Perform multiple functions such as: Chargebacks, non-post items, Stop Payments, Posting Transfer Request processing and balancing.

IRA Processing

Performs all functions related to IRA processing including IRS tax forms corrections, Required Minimum Distributions and all First Form IRA distribution forms. Receive phone calls from internal and external clients regarding a wide variety of IRA RMD and Federal Withholding questions as well as problems or requests that pertain to IRA functions performed by Account Services.

XAA Processing

Maintain Commercial Account Analysis software with customer information provided from requests submitted to the First Forms database. Requires accurate interpretation of all requests and accurate entry into the software. Also includes balancing, running and updating queries and complete all monthly reposting of charges and volumes.

Handles telephone calls from branches and business units, regarding a wide variety of questions and any issues that may have occurred.

Unclaimed Property

Performs all functions related to property that needs to be escheated based on state requirements.

Cash Orders

Validate Brinks cash orders for branches and ATMs

Electronic Banking

Process Reg E Debit Card claims and research

Gift Card fulfillment

ACD and email support and service to branches and CCC

Research/Adjustments

Process check adjustments

Process research requests

Process verifications of deposits and loans

Positive Pay scrub

Reconciliations/Resolution

Reconcile 100+ general ledger and DDA accounts daily

Qualifications, Competencies and Skills

• High school diploma or general education degree (GED); two years related experience and/or training preferred; or equivalent combination of education and experience.
• In house experience of two years or more in any of the areas mentioned above or advanced knowledge in one or more areas is preferred.
• PC proficiency in Word and Excel; 10-key by touch' is preferred.
• Ability to effectively present information in one-on-one to customers, clients, and other employees of the organization.
• Can add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Can carry out detailed but uninvolved written or oral instructions.
• Multi-lingual, a plus.
• U.S. Military Veterans are encouraged to apply.

Compensation Disclosure

The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance.

A reasonable estimate of the current pay range is $19 - $23.28