Scope:
- Core responsibilities to include support and administration of Platform & Integration services components - Python based, Blue Yonder Connect (using MuleSoft) based adapters and services.
- The team currently comprises of 70+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within Blue Yonder Teams, Blue Yonder Customers, Blue YonderPartners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc
Our current technical environment:
- Software: Python, MuleSoft, API’s
- Database: MS SQL Server, Snowflake
- Cloud Architecture: MS Azure
- Frameworks/Others: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)
What you’ll do:
- Provide technical support for applications and services based on Python & Mulesoft.
- Support and resolve technical issues of Python based adapters and services including other Platform/Integration components
- Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services
- Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies
- Working with customer/application/product teams ensuring the deadlines are not breached
- Identifying areas improvement and cutting down the manual effort through automation
What we are looking for:
- Bachelor’s degree (STEM preferred) and minimum 2 to 4 years of experience in Software development/support
- Immediate Joiners Preferred
- Knowledge of Data Migration, Integration and Onboarding
- Cloud Knowledge is a plus
- Excellent SQL debugging skills
- Ability to work flexible hours in shifts and the ability to support 24x7 production support operations
- Strong customer facing skills and communication skills (verbal and written)
- Strong knowledge of service management processes like incident, service request, change and problem
- Working knowledge of ticket tracking tools like Salesforce/Service now/Jira
- Strong troubleshooting skills
- Good working knowledge on SQL (preferably Microsoft SQL server)
- Working knowledge of API’s (REST and SOAP)
- Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
- Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ
- Experience is using ARM for monitoring and analysis of the environments
- Experience in working on Windows and Linux Operating System
- Experience troubleshooting/Managing Runtime Servers
- Experience working with Python & Mulesoft Connectors - Standard/Custom
- Experience troubleshooting and performance tuning of ESB/middleware components
- Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
- SaaS/Cloud/Azure experience a plus
- Willingness to learn Blue Yonder Solution knowledge to optimize support and troubleshooting interactions and time
- Experience working with any Planning or Execution Systems is a plus.
- Prior systems administration/application configuration management experience is preferred.
- Ability to adapt and respond to fast moving & changing project environments
- Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
- Well organized and ability to meet deadlines and multi-task.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
