Additional Considerations (if any):
Overnight Shifts, Must be 18+
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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Donut Finisher
Department: Bakery
FLSA: Non-Exempt
General Function
Responsible for finishing donuts, bagels, and danishes to be sold to customers. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager; Baker; Apprentice Baker
Positions that Report to you: None
Primary Duties and Responsibilities
- Provides prompt; efficient; and friendly customer service by exhibiting caring; concern; and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner; whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible
- Answers the telephone promptly when called upon; and provides friendly; helpful service to customers who call.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Prepares work area and equipment for donut finishing.
- Removes donuts and rolls from freezer and prepares for finishing.
- Place Danish and cinnamon rolls in proof box.
- Heats donuts and rolls in oven prior to glazing or icing. Ice and garnish rolls for the donut case.
- Review special orders and prepare as needed.
- Cleans work area.
- Prepares icings and glazing area for the next day.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities
- Works with customers at the counter as necessary.
- Assists in other areas of store as needed.
- Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics
- Must be able to follow written; verbal or diagrammatic instructions; several concrete variables.
- Must be able to perform simple addition
and subtraction; copying figures; counting and recording. - Must have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Education and Experience
High school or equivalent experience and six months or less of similar or related experience.
Physical Requirements
- Must be able to physically perform medium work exerting up to 40 pounds of force occasionally; up to 20 pounds of force frequently; and up to 10 pounds of force constantly to move objects.
- Visual requirements include clarity of vision at a distance of less than 20 inches and more than 20 feet with our without correction; color vision.
- Must be able to perform the following physical activities; Stooping; reaching; standing; walking; pushing; pulling; lifting; grasping; feeling; and repetitive motions.
Working Conditions
Has daily exposure to noise and equipment movement hazards. There is weekly exposure to dangerous chemicals/solvents.
Equipment
Oven and glazing table.
Contacts
Has daily contact with customers.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
