EntryFull TimeENAfrica
Purpose of the Role
To act as a source of expertise internally and for Keyloop customers in the respective region. Develop, evolve, and retain knowledge to address delivery requirements across products such as DMS, Manufacturer Systems (MS), Country Specifics (CS), layered applications, acquired products, and partner applications.
- Ensure project activities are delivered within quality, time, and legal frameworks.
- Engage with customers remotely and onsite.
- Perform discovery, documentation, configuration, training, and post go-live support.
- Contribute to product reviews and knowledge development.
Core Competencies
1. Standardization & Efficiency
2. Results Accountability
3. Communication & Collaboration
4. Client Focus
5. Outside-in Perspective
6. Bias for Growth
Key Performance Indicators
- Successful project delivery (time, cost, quality)
- 95% assignment completion rate
- Rework < 4%
- 80% utilization
- Experience in Finance, CRM, ERP, or technical implementations
- Strong analytical and communication skills
- Process-driven and adaptable to change
- Automotive Aftersales Department industry knowledge
Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials. We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply. "At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."
