MidFull TimeEN
Are you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised?
If so, we have the perfect opportunity for you!
About Energy Bay
Energy Bay is rapidly expanding along the renewable energy value chain and across multiple geographies, with the goal of decarbonising industry.
Established in 2016, Energy Bay offers specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition. Founded on the values of innovation, value creation and social responsibility, Energy Bay is backed by impact capital from Australia’s largest private financial sponsors, including Grok Ventures, Soletto and Skip Capital.
An exciting opportunity (Full-time role) has arisen and we’ve looking for a Customer Onboarding & Account Manager to join our growing Asset Management team. This is an exciting opportunity to play a key role in shaping how our clients and customers experience our services—from onboarding through to ongoing account management.
Reporting to the National Account Manager, you’ll act as a trusted partner to clients, centre managers, and customers, ensuring smooth onboarding of assets and providing ongoing support. You’ll be instrumental in delivering seamless customer experiences, driving engagement, and identifying opportunities to enhance client outcomes.
To learn more about Energy Bay, please visit energybay.com.au
Energy Bay Culture
Energy Bay has a distinctly unique, transparent, and constructive company culture. We are a team focused on maximising the scale and impact we create in the energy transition. We are seeking to build on our existing culture and create a diverse team with wide range personal and professional experience, with a long-term focus on execution and the highest standards of delivery.
Our Vision: Generating Change
Our Mission: Your partner in delivering decentralised net zero energy solutions
Our Values: Zero Harm | Enduring Solutions |Customer Driven |Trusted Partner
As the Customer Onboarding & Account Manager you will be responsible for:
• Account Management: Build and manage strong client relationships by responding to enquiries, handling objections, delivering communications, and providing updates on services, products, and regulatory changes.
• Support commercial outcomes through energy rate comparisons, negotiations, identifying improvement opportunities (e.g. renewables/efficiency), and conducting occasional site visits.
• Customer Onboarding: Manage end-to-end onboarding for new sites, including supporting retail sign-ups, migrations, and delivering welcome communications.
• Improve customer onboarding experience by driving process improvements and identifying automation opportunities.
• Stakeholder Management: Act as the key connector between clients and internal teams, ensuring clear, consistent communication across all stakeholders.
• Support business outcomes by contributing to customer communications and materials while proactively identifying and escalating compliance risks.
• Project Support: Participate in business projects, workshops, and cross-team initiatives.
• Support the development and improvement of onboarding processes.
You will be successful in the role if you possess:
• Experience in the energy sector (embedded networks highly regarded).
• Background in customer service, onboarding, or account management.
• Customer-focused and genuinely care about delivering great experiences.
• Strong communication skills—clear, professional, and customer-focused.
• Excellent organisational and multitasking abilities.
• Proven ability to manage multiple competing priorities while maintaining attention to detail.
• Analytical and process focused, reliable and punctual.
• Excellent communication, negotiation and active listening skills with the ability to communicate with key stakeholders at multiple levels.
• Ability to work as part of a close-knit team in a dynamic and growing business with a strong interest in renewable energy.
• Positive, adaptable, and proactive team player that can also work independently.
• Dependable, highly organised, and results-oriented.
You’ll love working here because:
• We believe in responsibility and reward you for taking initiative
• We’re a successful, fast-growing company with an entrepreneurial vibe
• We love to promote internally and offer development opportunities
• Comprehensive training and mentorship from experienced professionals
• New office location, with stunning panoramic views, close to Burnley train station
• We have a great work culture, come and join our team!
By joining our team, you'll be contributing to supporting renewable energy.
Your work as a Customer Onboarding & Account Manager that will directly impact our ability to help our customers live greener and cleaner.
Energy Bay prides itself on being a diverse and an equal employment opportunity employer.
