EMECA Service Delivery Manager

EMECA Service Delivery Manager

Weir Minerals

Location: Hybrid

Purpose of Role

The EMECA Service Delivery Manager is responsible for overseeing and coordinating administrative support activities across all service locations within the EMECA region. This role ensures consistent service delivery, compliance with company policies, and efficient administrative operations. The EMECA Service Delivery Manager will lead a team of service administrators, manage workflows, and act as a liaison between regional service and sales teams as well as the EMECA leadership team.

What we offer: At Weir, we are proud to provide reward on a basis which is fair and attractive, including a competitive benefits package. Through our ‘We are Weir’ framework, we focus on the importance of our people and the contribution they make to our organisation.  

·       Health & Wellbeing: As a global organisation there isn’t one single solution that will enable us to take a proactive approach to our health and wellbeing.  We have built a Health and Wellness framework focusing on Culture & Leadership, Safety & Environmental, Mental Wellbeing, Physical Wellbeing, Digital Wellbeing and Financial Wellbeing for different parts of the business to bring to life in a way that is most meaningful for them. 

·       Grow your Own Way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must go down. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives. 

·       Be You and Belong: Weir is a welcoming, inclusive place, where everyone's contribution is recognised and all employees are encouraged to innovate, collaborate and be themselves. 

Key Responsibilities:

Ensure compliance with internal policies, safety standards, and regulatory requirements.

Supervise and support a team of service administrators across multiple locations in EMECA.

Monitor and optimize administrative processes including standard operating procedures to ensure timely and accurate service documentation, invoicing, and reporting.

Build local service structures in line with EMEA CoE Vision & train, mentor, and evaluate administrative staff performance.

Manage regional service data, including KPIs, customer satisfaction metrics, and service backlog.

Job Knowledge/Education and Qualifications: 

• Experience within sales, service and aftermarket functions & supervisor or management experience.

• Knowledge of SAP, Salesforce & Field Service Management is essential.

• Self-motivated with the ability to work on own initiative at all management levels.

• Able to work with a high level of accuracy, with great attention to detail & commercially acute.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.

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