Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management
The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services uses our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers. Services is critical for the sustained, long-term growth of Mastercard.
Within the Services organization, this role supports the Business & Markets Insights (B&MI) organization in Europe. The Business & Market Insights vertical is focused on creating products and solutions that create value for customers through Data, Analytics and AI, Business Experimentation and Enterprise & Credit Risk. This team is accountable for ensuring Europe portfolio growth through thoughtful product road mapping, influencing product development, and partnering with our sales and Client Services teams to bring value added solutions to market.
Role:
This regional role focuses on strategy and operations for a subset of the entire product suite (Economics & Business Intelligence). Responsibilities include:
• Assist with the development and execution of comprehensive go-to-market strategies for our suite of solutions
• Deliver on go to market strategy by working with product teams to ensure product readiness, and with markets to ensure opportunity generation
• Create and implement strategies to assist with growing EBI solutions by addressing customer needs
• Establish cross functional collaboration across EBI, Business & Market Insights, Regional Services team and the broader organization to execute on key strategies
• Conduct data analysis to support decision-making and make actionable recommendations, especially supporting sales team with identifying
cross-selling/upselling opportunities
• Bundle services to ensure value maximization
• Conduct market research to identify emerging trends, customer pain points, and competitive opportunities. Leverage these insights to contribute to product narratives, product roadmap discussions and strategic decision-making
• Develop and implement plans to enhance operational effectiveness
• Monitor and analyse customer feedback to inform enhancements and strategies
All About You:
• Strong analytical and problem-solving skills
• Ability to think strategically about complex issues, driving thoughtful recommendations and action plans
• Self-starter, highly organized,
collaboration-minded, results-driven, and someone with go-getter attitude
• Excellent relationship building skills; able to build and maintain strong, positive working relationships across multiple business functions
• Ability to prioritize and work on multiple projects in a fast-paced environment
• Ability to act with agility and full ownership of the business
• Proficient in utilizing Microsoft Excel and PowerPoint – with focus on creating compelling value stories
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
