Operations Associate/Sr. Associate, Central Operations

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure + Athelas, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

Our team is looking for an Operations Associate who will play an integral part in our Business Operations team. You will work across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. There is no ceiling. This full-time position requires working 5 days a week in our Mountain View, CA office.

What You’ll Do

• Breakdown hairy, challenging business problems
• Own execution and outcomes
• Drive operational metrics (process throughput, defect rate, etc.)
• Understand the business in-and-out to be proactive about solving emerging problems
• Interact across multiple teams (product, eng, ops, sales, AM) with high upwards visibility

What You Have

• Varying levels of seniority and experience, but minimum of 1-3 years of relevant experience, such as biz/product/sales operations at a fast-paced, high performance tech company
• Deep experience in data analysis (SQL and excel strongly preferred). Basic open-resource SQL assessment will be part of the interview process.
• Strong technical mindset to spec and deliver on product/process improvements
• Excellent at breaking down problems into smaller pieces to roadmap for engineering and other teams
• Systems thinking: you understand how various components interact to produce a desired outcome
• Extreme Ownership: you care about the details and hold yourself to the highest standard of work product
• Comfortable with ambiguity, context-switching, and a fast-paced environment
• A desire to create a category-defining business

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 
• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 
• Incredible Growth: Prior to our merger in late 2023, Commure + Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 
• Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.