At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Finance
Job Sub Function:
Payroll
Job Category:
People Leader
All Job Posting Locations:
Taguig, National Capital Region (Manila), Philippines
Job Description:
Payroll Operations
- Serve as a subject matter authority on payroll transactions related to time entry, mass payments, overpayments, benefits, payroll accounting and leave administration. Lead and support equity compensation and savings plan transactions and interfaces.
- Reconcile and validate payroll-related data such employee personal and job data changes, bank details, time inputs, reimbursements, bonuses and other one time payments, allowances, tax and social security information from source to target systems to ensure accuracy
- Ensure team and process adherence to compliance requirements (company, federal, state, local, and other applicable requirements including SOX compliance)
- Drive completion of audits, reconciliations, and other similar reviews
- Ensure accuracy of team's transactions through internal reviews (four-eye check, peer review, etc)
- Respond to complex queries received through the Payroll Customer Service Center, contact center, portal, or other channel.
- Lead incident management within the team ensuring proper RCA and CAPA is done and documented
- Raise data source issues through identified channels and work with partners to ensure completion and successful correction
- Ensure adherence to internal operational trackers for consistent and accurate data reporting to senior management (Operations Tracker, Issue Logs, etc)
- Ensure process documents are up to date and is reviewed regularly. Assure version control, retention, and inventory of associated documentation (Standard Operation Procedures, Work Instructions, etc)
- Manage day-to-day tasks of the team ensuring deliverables are accomplished on time and with the highest degree of accuracy
- Lead prioritization of tasks, where applicable, to ensure team focus and efficiency
- Build a collaborative relationship and manage communications with internal partners and third party vendors
- Drive regular cadence with internal partners and third party vendors, including performance/SLA reviews, access reviews, and applicable audits
- Ensure payments to payroll third party vendors are executed accurately and on time by regular review and approval of invoices received, and that necessary POs are in place
- Ensure team's, self, and contractor access to tools of trade are up to date and aligned in accordance to SOD and other applicable controls/policies (including necessary termination of accesses where needed)
Business Improvement & Alignment
- Assure understanding of broader Payroll Operations strategies.
- Review, follow, and provide input to payroll team objectives.
- Align processes with global standards by benchmarking payroll practices
- Provide ideas, solutions, and tools to increase the effectiveness and efficiency of Payroll Operations.
- Assist in the development, reporting, and review of metrics to drive performance, identify trends, and develop/implement process improvements
- Drive continuous improvement initiatives of the team by ensuring proper resources and plans are in place
- Assist with collecting and responding to intensified issues, policies, and procedures from government agencies, payroll functions, and the operating companies
Teamwork and Individual Development
- Onboard new hires/transfers to team ensuring proper knowledge transfer plans are in place, and necessary accesses are provided
- Communicate regularly with Payroll Manager, team members, partners and appropriate collaborators regarding task or project status and opportunities to improve service levels or processes. Intensify issues as appropriate to ensure quality service levels.
- Lead, participate in and support departmental initiatives.
- Seek feedback, continuously learn, and take advantage of opportunities to improve knowledge, skill, and experience. Monitor results to improve effectiveness and efficiency.
- Lead and assist others where possible for the good of the team and department. Adhere to company, department, and team standards of professionalism and protocol. Assure that behavior aligns with the J&J credo and supports a positive work environment.
- Guide Payroll Analysts and Coordinators for professional growth and development through proper coaching
- Ensure team G&Os are reviewed regularly
- Perform other duties as assigned
Qualifications
- Bachelor’s degree in Business, Finance, HR, or related field; equivalent experience considered
- Minimum 5–8 years of overall experience, with at least 3 years of people management experience leading a team (ideally 5+ direct reports)
- Proven experience in shared services / regional operations / multi-country scope is highly preferred
- Demonstrated ability to lead, coach, and develop teams, including performance management, stakeholder escalation handling, and talent decisions
- Strong stakeholder management and communication skills, with the ability to collaborate across functions and regions
- Experience managing high-volume, fast-paced, or complex operations (e.g., start-up environment, agile or transformation setting)
- Strong problem-solving and decision-making skills, including crisis or issue management capability
- Proven track record in driving process improvement, SLA/KPI performance, and operational excellence
- High level of ownership, adaptability, and resilience, with a proactive and solutions-oriented mindset
Required Skills:
Preferred Skills:
