Any region supporting US Hours (LATAM. EU etc)
Key Responsibilities
• Troubleshoot and resolve production and non-production issues within defined SLAs
• Assess incident severity and respond appropriately to minimize customer impact
•
Analyze
system logs and debug issues to restore services quickly
• Perform root cause analysis (RCA) and recommend preventive measures
• Communicate incident status and updates to stakeholders effectively
• Deploy, monitor, and support application releases across environments
• Identify recurring issues,
analyze
trends, and propose long-term solutions
• Automate manual processes to improve operational efficiency
• Participate in a 24x7 on-call rotation to ensure continuous support
• Work effectively in a fast-paced, high-pressure environment with flexible schedules
________________________________________
Required Skills & Experience
• 5+ years of hands-on experience in application support or cloud operations
• Strong knowledge of operating systems: Linux (OEL, CentOS, Ubuntu, Amazon Linux) and Windows
• Experience with middleware technologies: JBoss, Apache, Tomcat, NGINX
• Familiarity with DevOps tools: Jenkins, Terraform, Git, Ansible
• Scripting skills in Bash/Shell, Python, Perl, or Groovy
•
Knowledge of Kubernetes (K8),
ArgoCD
,
HelmChart
• Knowledge & Experience on
JIRA,Confluance
.
• Solid understanding of networking concepts: DNS, firewalls, SFTP, file systems, LDAP
• Experience with containerization technologies (e.g., Docker, Kubernetes)
• Hands-on experience with monitoring tools such as Zabbix, Prometheus, Grafana, ELK stack
• Experience working with AWS, OCI, or other cloud platforms
• Familiarity with collaboration tools like JIRA and Confluence
________________________________________
Nice to Have
• AWS or other cloud certifications
• Experience with Agile methodologies (Scrum/Kanban)
• Knowledge of databases (Oracle or other RDBMS) and data migration tools
• Exposure to big data technologies like Hadoop or Spark
• Experience with WebSphere, WebLogic
• Familiarity with Elasticsearch, Kibana, EMR
• Experience supporting tools like Informatica or Looker
