At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The role
The Partner Sales & Operations Executive sits at the heart of our partner ecosystem, acting as the key link between external partner sales teams and Liberis’ internal Sales and Operations functions.
Unlike our direct sales channel, our partners originate applications on behalf of merchants. This creates a unique need: ensuring partner sales reps are supported, informed and enabled to successfully sell Liberis’ products in a competitive environment.
This role is designed to deliver a best-in-class partner experience - reducing friction, accelerating funding timelines, and ultimately driving higher conversion through our partner channel. You will work closely with Sales, Operations, Partnerships and other internal teams to ensure partner-submitted deals progress smoothly from lead to funding and beyond, while providing feedback to Product and Partner Sales Enablement to help shape and scale the future of the partner sales channel.
You will also be the primary point of contact for partner sales reps, providing real-time support, guidance and updates - helping them choose Liberis over competitors by delivering exceptional service.
What you will be doing
Partner Sales Support
- Act as the first point of contact for partner sales reps via phone line, inbox and Slack/Teams channels, taking ownership of the partner phone line and delivering clear, confident and high-quality support on every interaction.
- Support partners with pre-sales queries, helping them understand our product and positioning
- Assist with quoting and structuring deals for prospective customers
- Ensure new leads are correctly qualified and routed (including round-robin assignment to internal sales where required)
- Bridge product knowledge gaps, enabling partner reps to confidently sell Liberis, and provide structured feedback to Partner Sales Enablement to enhance training, content and overall partner effectiveness
- Support partner reps in using the Partner Hub effectively, acting as a “super user” to troubleshoot issues, improve adoption and drive enhancements in collaboration with Product
Operational Case Management
- Provide clear, timely updates to partner reps on application progress (status, requirements, SLAs)
- Take ownership of partner-submitted cases, ensuring smooth progression from submission to funding
- Identify missing information or documentation and coordinate with partners to resolve gaps quickly
- Update internal systems and cases where partners provide additional information
- Escalate issues internally to unblock deals and maintain momentum
Post-Funding & Relationship Support
- Respond to post-funding queries (e.g. balances, renewals, eligibility)
- Provide proactive insights to partners on when customers may be eligible for renewal
- Ensure ongoing engagement with partner reps to drive repeat business
Partner Experience & Continuous Improvement
- Collect feedback from partner sales reps to identify process improvements
- Provide real time coaching and guidance to partners on how to submit high-quality applications
- Work cross-functionally to improve partner journeys, reduce friction and increase conversion
- Contribute to building scalable processes, playbooks and documentation for partner support
What we think you'll need
- Experience in sales support, operations, partnerships or a similar fast-paced environment
- Strong communication skills, with the ability to manage both internal stakeholders and external partners
- Commercial mindset with an understanding of sales dynamics and partner-driven channels
- Ability to multitask and manage high volumes of inbound queries across multiple channels
- Strong problem-solving skills and ownership mindset
- Experience working with CRM and support tools (e.g. Salesforce, Zendesk, Slack, Outlook)
- Ability to clearly communicate complex processes in a simple and structured way
- A proactive approach to improving processes and partner experience
What happens next?
Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
Our hybrid approach
Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.
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