Senior Order Management Specialist, Operations

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

The Senior Order Management Operations role is a key contributor within an AI-driven, physical operations technology company, enabling scalable and efficient growth across complex commercial motions. This role owns the end-to-end Quote-to-Cash lifecycle, partnering closely with Sales, Finance, and cross-functional teams to support sophisticated deal structures, ensure data integrity, and drive operational excellence. Success in this role requires strong business judgment, analytical depth, and the ability to operate with precision in a fast-paced, technology-forward environment.

What You'll Do:

• Manage complete Sales Force Quote to Cash cycle
• Identify and resolve Q2C technical issues
• Provide guidance on complex deal structures
• Quote Creation and Completion
• Order Cancellation.
• Account Renewals
• Contract Buyout Quotes.
• Opportunity Stage Amendments.
• Package Upgrade/Downgrade
• Vendor Finance deals
• Account Audits
• Account Mergers
• Constantly liaising with other departments to resolve cases

What We're Looking For:

• Graduate in Business Management disciplines, preferably Finance, Business Management, Economics or Supply Chain
• Strong Business Communication Skills in English
• Minimum 3 years of professional work experience.
• Proficient experience with Microsoft Excel and Word.
• Knowledge and experience of CRM systems, preferably Salesforce.
• Prefer experience working with ERP systems.
• Very organized, meticulous, and detailed in entering information.
• Excellent analytical and problem-solving capabilities with special attention to accuracy and detail.
• Self-starter with a proven ability to take ownership of job responsibilities and ensure successful completion of all projects and requests.
• Ability to effectively prioritize and multi-task in high-volume workload situations. 

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.