Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
Demonstrates excellent communication skills; provides quality customer service by answering and making telephone calls.
Coordinates various clinical and nonclinical administrative activities of providers including schedules, lab coats, id badge, etc.
Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
Types, transcribes and process correspondence, documents, grant papers and publications.
Coordinates timely submission of grant papers and publications.
Performs general office duties and provides back up support for other staff as needed.
Other departmental duties assigned as needed.
Additional Responsibilities
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications
Education
High School Equivalent / GED (Required)
Work Experience
1+ years secretarial experience preferably in health care setting. (Preferred) and
Medical terminology (Preferred) and
Experience with demonstrated problem solving ability (Required)
Knowledge, Skills, & Abilities
Computer skills in a Windows environment (Required proficiency)
Demonstrate proficient verbal and written communication skills
Ability to organize and prioritize workload to achieve expected outcomes
Proven ability to successfully manage multiple tasks simultaneously
Basic knowledge of office equipment
Basic computer skills in Windows environment
Excellent verbal & written communication skills
Experience in customer service environment
Excellent Organizational skills
Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams
