Service Manager Benelux

Company Description

The stow group markets innovative storage solutions based on efficient and automated production processes.
The product ranges manufactured in our factories meet the logistical challenges of our customers, internationally.

Every day, our “Rack Stars” work on developing innovative solutions for clients around the world. The passion, imagination, and determination of our employees are essential to our success as a market leader. Whether you are a recent graduate or an experienced professional, you have great ideas and skills, and stow is the perfect place to make your mark!

If you want to grow as a professional, we have a spot waiting for you at stow.

stow values your strengths, because they are our strengths!

We are a dynamic global company looking for passionate people to help us innovate at every level.

Job Description

At stow Group, we are looking for a Service Manager Benelux to lead and scale our after-sales service activities across the region.

This is a key leadership role, combining operational excellence, customer delivery, and business performance ownership.

🚀 Your role

You are responsible for the end-to-end performance across the Benelux region.

You ensure that services are delivered efficiently, profitably, and in line with customer expectations, while driving continuous improvement.

Your responsibilities include:

• Leading and developing a team of service technicians, coordinators, and back-office profiles
• Ensuring high-quality service delivery (maintenance, repairs, commissioning, upgrades)
• Owning and managing the Service P&L (budget, margins, cost control)
• Driving service growth through maintenance contracts and value-added services
• Monitoring and improving KPIs & SLAs (response time, resolution time, customer satisfaction)
• Structuring and optimizing processes, tools, and ways of working
• Acting as a key interface with customers, ensuring strong relationships and technical credibility
• Ensuring compliance with QSHE standards and continuous improvement initiatives
   

👉 This is a management and delivery role — not a field technician position.
You ensure the service is delivered; you do not execute interventions yourself.

Qualifications

🎯 What we expect

• Minimum 8–10 years of experience in service, maintenance, or technical operations
• Proven experience in team management and service organization
• Strong understanding of industrial systems (mechanical / electrical / automation)
• Experience managing budgets, KPIs, and service performance
• Ability to combine technical understanding with business mindset
• Strong customer-facing and communication skills
• Structured, solution-driven, and results-oriented mindset
• Dutch and English are mandatory. Other languages are a plus

🌍 Context

• Regional scope: Benelux
• International environment with interactions across Europe
• Occasional travel required

✅ Success criteria

• Reliable and high-quality service delivery
• Improved service profitability and efficiency
• Strong customer satisfaction and retention
• Structured and scalable service organization

Additional Information

🏅 What defines success in this role

• High-quality, competitive and technically sound offers
• Increased conversion rate on complex projects
• Strong client relationships built on technical credibility
• Early identification and control of project risks

⚡What do we offer you?

• An intensive training by experienced people
• Working closely together with other rack stars in an open and enthusiastic culture.
• A competitive salary with many benefits such as a company car with charging card, net allowances, travel allowances, phone and subscription, meal vouchers, group- and hospitality insurance, CAO 90 Bonus, laptop…)
• Freshly cooked meals in our restowrant

Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.