After-Hours Customer Success Specialist

Charger Logistics is a world-class asset-based carrier, we specialize in delivering your assets, on time and on budget. With our diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based on San Pedro Sula, Honduras. Your primary role will be to assist us with maintaining files and paperwork and responding to customer inquiries in a professional and timely manner.

** English fluency is a must **

***Shift Availability***

1. Evening shift: Monday to Friday from 3:00 pm to 11:00 pm (Alternate weekends)

2. Morning shift: Monday to Friday from 6:00 am to 3:00 pm (Alternate weekends)

Responsibilities:

• Respond to customer requests & queries via phone and email in a professional and timely manner.
• Coordinating with other departments to make sure all paper work is thoroughly managed.
• Assist accounting with invoices, accounts receivable and accounts payable.
• Maintaining driver files and fleet documents to ensure proper documentation.
• Assisting drivers with documents (ensuring that drivers obtain necessary signatures on Bills of Lading, complete their manifests).
• Prepare and process customs (ACE/ACI/PAPS/PARS) documentation according to outlined rules, regulations and procedures
• Compile and review require customs documentation, such as customs invoices, and certificates of origin (not limited to)
• Enter new orders into the system and maintain the customer portals with up to date information.
• Provide administrative support including generation of reports, presentations, policies and general correspondence documents.
• Prepare and submit weekly reports for internal review as well as per client requests.
• Other ad-hoc duties

Requirements

• +3 years of experience in logistics or transportation
• College diploma or degree.
• Previous administrative logistics and service experience is an asset
• Strong computer skills, particularly with Microsoft Office, with the ability to learn new software quickly.
• Good time-management with an ability to prioritize and multi-task.
• Strong written and verbal communication skills
• Alternate Saturday or Sunday shift

Benefits

• Competitive Salary
• Career Growth
• Permanent Position
• Private Health Insurance

"In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge.”