Senior Manager – Business Development

Key Activities:

• Generate new business opportunities 
• Prepare quotations using our online tools and submit our proposal to the customers 
• Deliver presentations about our main Air, Sea, Logistics , LMD & warehousing product 
• Monitor competition by gathering current marketplace information on pricing and products 
• Report customer complaints to the Customer Care Team 
• To handle all customers' inquiries, complaints, claims follow up, cargo status, verify credit terms, credit status, etc. in a professional manner. 
• Responsible to add date in CRM data base 
• Establish strong relationships with customers along with internal and external stakeholders 
• Share market intelligence about price and services 
• Coordinate for competitive buy rates with carriers and other key stakeholders 
• Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met 
• To handle all communications (i.e., telephone, e-mails, fax, etc.), inquiries of customers (internal and external) and provide timely responses and escalations as needed. 
• To update and maintain the integrity of customers’ data. 
• To resolve all customer issues/problems and coordinate/escalate with concerned departments when needed. 
• To comply with customers’ standards and monitor KPIs as required. 
• Manage feedback from customers analyzing the responses to understand the impact on current key trade lanes 
• Serve as the primary liaison with team mates , and WCA network staff on the delivery of cost-effective customer service 
• To ensure and report to manager all customer service / Operation KPI and SOP has must follow 
• Ensure service excellence by leveraging a high level of forwarding and market knowledge. Contribute as process owner to continuous improvements around processes and controls ensuring lean and cost-efficient methods are adopted. Compile weekly & monthly Target reports as required. 
• Maintaining daily and regular reports 
• Any other task who assigned by Manager 

Job related Skills:

• Scheduling Shipments. 

• Organizing. 

• Record-keeping. 

• Monitoring progress. 

• Tracking shipments. 

• Updating team members and partners. 

• Managing information flow. 

• Multilingual or bilingual proficiency. 

• Microsoft office. 

• Coordination management skills. 

• Analytical and problem-solving skills. 

• Decision-making. 

• The ability to lead and manage teams and project.