• Ensure amounts collected from the customer are deposited in the branch within the specified timeline
• Ensure feedback from collection activity is properly updated in Collection System
• Adherence to Code of Conduct always
• Timely reporting of service issues to the supervisor
• Follow all related procedures/documentation wherever applicable
• Timely completion of all training requirements – annual refreshers, e-learnings, product refreshers etc.
• Closure of all customer escalations within applicable TAT
• Maintenance and timely update of the legal MIS
• Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.
• Timely implementation of legal tools
• Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes
• Ensure that all the accounts are managed in a manner so that:
• Defined timelines are met
• Appropriate approvals are in place
• Continuous feedback given to the local Credit team
• Maintain relations with the law enforcement agencies for effective recovery of dues
• Ensure documentation of Foreclosure files as per checklist
• Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations.
• Maintain stock of property as per applicable processes
• Maintain periodic Asset verifications reports.
• Ensure timely update of records for accountholder's change of contact details
• Achieve targeted results through interface with internal as well as external stakeholders
• Conduct periodic Collection Agency Audit
• Exercise adequate control over Agency performance in terms of
• Recruitment & training of field collectors
• Managing agency and field collector productivity
