As the Senior Business Partner you will support, coordinate and develop HRBP team in providing a complete end-to-end seamless service for all HR related issues, adopting a Lead Business Partner approach in delivery of business objectives.
Job title:
Senior Human Resource Business Partner
Job Description:
To provide comprehensive and pragmatic Operational HR Support to Managers and Seniors within a business context in line with company policies, procedures, legal requirements to create commercially focused solutions on people issues in line with business objectives.
Key Responsibilities:
- Build strong professional relationships with Management teams and actively participate in Senior Management Team meetings.
- Provide commercially focussed advice and support to Managers on all Employee Relations issues in line with Company procedures including disciplinary, grievance and sickness absence issues.
- Raise awareness of current and new Employment Legislation as well as other corporate initiatives
- Produce Monthly HR reports and HR statistics.
- Identify trends and proactively address issues of high turnover / retention, sickness, and cost savings within the Business.
- Lead the HR work stream on ad hoc projects e.g., restructuring, change management, Group HR initiatives.
- Manage all people related escalations confidentially and sensitively, including Speak up cases.
- Assist in ad hoc projects/initiatives on behalf of the Group HR team.
- Networking and building relationships within the wider HR team.
- Upskill, coach and mentor the HRBP team to ensure high level of service from HR team to the business.
- Collaborate with other functions (Talent Acquisition, L&D, P&D, Payroll, Reward) to ensure best People practices in place to support SA business.
Knowledge and Experience:
- Generalist HR experience, preferably gained within commercial environment/BPO environment.
- Relevant qualification and / or equivalent experience/or currently working towards qualification.
- Strong generalist HR background and regular experience of complex HR issues including retrenchment, dismissals, change management and the like.
- Up to date knowledge of Employment Law
- Experience in leading/growing/mentoring team members.
- Articulate in both written and verbal communication with ability to compile decks for Client or internal presentations.
- Experience of working in multi-site/mobile capacity preferred
- Experience with handling CCMA cases to arbitration level
Key Attributes:
- Ability to influence key decision makers and to challenge when necessary.
- Resilient and ability to be assertive.
- Ability to multi-task, work well under pressure and use own initiative.
- Innovative, proactive and solutions orientated.
- Strong written and verbal communication style and ability to flex style to meet needs of different business units and levels within the business.
- Ability to work autonomously and make own decisions.
- Flexible, adaptable and ability to travel on a regular basis – will need to travel across multi sites and some additional travel may be required.
Minimum Requirements
- Experience with handling CCMA cases to arbitration level.
- 5 plus years managerial experience at an HR Operational level.
- Experience of employment tribunal claims and compromise agreements
- Experience of transfers and acquisitions
- Experience in leading/growing/mentoring team members.
- ER and employment law experience.
Minimum Requirements:
Qualification:
- Relevant qualification (Degree in Human Resource Management, Industrial Relations, etc)
- LLB Preferred
Key Competencies:
Knowledge (what must I know):
- Up to date knowledge of Employment Law
Skills and Abilities (what must I be able to do / display):
- Flexible approach to working hours and location.
- Ability to perform the essential functions of the job as outlined above.
- Ability to manage multiple projects simultaneously and work under aggressive time frames.
- Ability to communicate effectively, both written and verbally.
- Demonstrated ability to be organized and detailed oriented.
- Ability to work independently as well as in a team environment to meet production deadlines.
- Demonstrated presentation skills.
- Ability to work at a fast pace in an ever-changing environment.
- Able to translate ambiguity into tangible actions and views.
- Personal integrity and respect for confidential information.
- A positive, proactive thinker with an optimistic approach to delivery.
- High level of initiative and ability to work independently.
- Promote and encourage the use of various employee wellness initiatives.
Key Relationships
- SA Senior leadership team
- SA colleagues across the board
- Key external stakeholders
Management/Supervisory Responsibility:
- This position has a supervisory/management responsibility.
About us
Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.
We’re here to help get you to your future — whether it’s to gain world class customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.
Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.
Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.
What’s in it for you?
Competitive Basic salary
Medical Aid
Provident fund, Group life, funeral and disability benefit
Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.
What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.
What will happen next?
Your application will be reviewed.
If your application is successful, you will be invited to an interview with a member of the recruitment team.
IMPORTANT
The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.
Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.
Attach your most recent CV indicative of the criteria as advertised.
Please note no late applications will be considered
Closing date: Midnight (21 May 2026)
Location:
Cape Town
,
South Africa
Time Type:
Full time
Contract Type:
Permanent
