Company Highlights:
The Bright Hotel is reimagining hotel operations by leveraging a tech-forward approach to the guest experience. Our goal is to personalize the stay for each guest driving stellar satisfaction rates. We are currently building out a portfolio of hotels focused on health and wellness called Vitality Hotels.
Perks:
- Comprehensive health, dental, and vision coverage for eligible team members
- Sick Time Off
- 401(k) retirement savings program
- Employee meal discounts
- Competitive pay with opportunities for performance-based bonuses
Purpose of the Role:
The Food, Beverage + Lobby Experience Manager plays a pivotal role in shaping the guest journey at The Bright Hotel— ensuring every touchpoint, from breakfast to evening cocktails, reflects our vibrant hospitality ethos.
This hands-on leader oversees all food & beverage operations while serving as the heartbeat of the hotel’s guest experience. With a constant presence in the lobby, the manager ensures every interaction feels personal, seamless, and distinctly Bright.
Responsibilities:
Food & Beverage Leadership
- Lead all F&B operations, including breakfast, bar, and marketplace service.
- Ensure consistency, quality, and profitability across all F&B outlets.
- Train, mentor, and inspire F&B team members to deliver elevated guest service aligned with brand standards, including coordinating and planning banquet and event operations to ensure seamless execution and exceptional guest experiences.
- Partner with culinary and bar teams to maintain creative, guest-driven offerings that enhance the overall experience.
- Monitor inventory, costs, and revenue performance to meet financial goals.
Guest Experience & On-Site Leadership
- Maintain a visible daily presence in the lobby, offering hands-on guest support and genuine hospitality.
- Serve as the central point of contact for on-property teams—including housekeeping,
maintenance, and security—ensuring seamless coordination and a consistently exceptional guest experience. - Communicate in real time with the Virtual Guest Experience Team for arrivals, room management, guest communication, and issue resolution.
- Handle guest concerns in person, resolving issues promptly and empathetically while delegating technical or system-related tasks to the virtual team.
- Oversee lobby ambiance — including cleanliness, scent, music, and overall flow — ensuring a welcoming, polished atmosphere at all times.
Operational & Team Support
- Support daily scheduling, shift transitions, and cross-department collaboration.
- Lead by example during high-volume periods, providing real-time support to staff and guests.
- Ensure team accountability, operational consistency, and alignment with service standards.
- Identify opportunities for process improvement and coordinate with leadership to implement solutions.
Qualifications, Skills, Abilities and Experience:
- Warm, proactive, and guest-focused leadership style with a hands-on approach to coaching and supporting the team.
- Strong background in F&B operations and banquet management, ideally within boutique or lifestyle hotel environments.
- Excellent communicator with proven ability to lead cross-functional teams and collaborate across departments.
- Comfortable using technology and remote collaboration tools (e.g., Relay, Whistle, mobile PMS systems).
- Highly organized, detail-oriented, and able to balance service presence with operational follow-through.
- Flexible and calm under pressure, with a passion for hospitality and creating memorable guest moments.
Physical Requirements:
- Ability to stand, walk, and move throughout the property for extended periods.
- Must be able to lift and carry up to 25 lbs occasionally (e.g., supplies, service items).
- Capable of performing hands-on operational tasks, including overseeing setup for events and F&B service.
- Comfortable navigating a dynamic hotel environment, including stairs, uneven surfaces, and high-traffic areas.
Minimum Qualifications:
- A minimum of 5+ years of progressive leadership experience in food & beverage or hotel operations.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred (or equivalent professional experience).
- Proven track record of managing teams and improving guest satisfaction metrics.
- Experience in boutique, lifestyle, or high-touch service environments preferred.
- Strong business acumen, including budget management and operational analytics.
*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.
Schedule / Travel Requirements:
- Availability to work a flexible schedule including evenings, weekends, and
holidays as needed.
