SeniorFull TimeEN
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POSITION GOALS
This role will be responsible for managing all aspects of the facility/property management service on the Client project in China. In this capacity, the Account Director is accountable for:
Onsite operations oversight
Interface with senior managers in Client Real Estate / Facility team and business units
Achievement of Client satisfaction and key performance indicators
Managing the operational budgets and delivery
Managing risk in operations
Continuous improvement in morale, employee satisfaction and savings initiatives
DUTIES & RESPONSIBILITIES
Client Management
Single point of Management Control for FM on the Client site - day to day Client liaison and relationship management
Ensuring Client satisfaction through excellent facilities management planning, advice and support and measured by Contract SLA / KPI
Compile the appropriate monthly/quarterly/annual reporting for the Client
Operations Management
Overall Management for Property Engineering & Operations and Facilities Services to Client, China
Acting as the Country Lead and being the emergency escalation point to Client client’s representative
Establishment of positive relationships with the Facilities Management Team, and Client’s staff inclusive of coordinating all-hands social gatherings Communicate operating philosophy, objectives and expectations to the onsite facilities management teams
Understand the Facilities Management scope for Client assigned and develop Client specific processes / playbook in line with Regional.
Advise and support Client and Facilities Managers team across a range of facilities management issues including:
Preparing and managing operational budgets and savings. Ensure savings targets are met.
Preparing monthly Check Request and get Client’s approval
Conduct facilities management operations audits
Timely to prepare all service agreement renew and ensure all the service contracts (vendor contract) be in place without expiry
Overall management for all JLL principal contractors with carrying out of regular meeting and SLA/KPIs measurement.
Overall management for all 3rd party service vendors with carrying out of regular meeting and SLA / KPIs measurement
Ensure all 3rd party service contracts are in place without service expiry
24/7 support for all incidents in China, backup as JLL contact window for Client during emergency events.
Drive innovation, continuous improvement and best practices.
Health and Safety
Ensure compliance with statutory regulations on fire, health and safety standards
Ensure all the team members understand the BCP / LDRPS policies from Client and ensure all the successful of the regular call tree test
Ensure all safety procedures, including Emergency Procedures are maintained at all times.
Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
Others
Overall management of the savings program for Client China and ensure savings targets are achieved
Liaison and interaction with other Jones Lang LaSalle teams (as appropriate) to deliver quality property related advice to Client
Share best practices / benchmarking information with the assigned owner of best practices for Jones Lang LaSalle
Reports & Meetings
Consolidating & review all reports for review and submission
Attend Regular Sourcing, Finance, operations, Client, and Vendor meetings.
Human Resource Management
Provide the leadership to the Facility Management team for Client, China
Overall responsibility for the management of a team of over 20 onsite facilities and property management employees
In consultation and collaboration with line manager, oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning and incentive/salary administration in a regular basis and further discuss with Client team
EMPLOYEE SPECIFICATIONS
Experience, Education & Qualifications
Bachelor Degree in any discipline, preferable in administration management, building and facilities management
Minimum of 8 years’ experience in the corporate real estate, facilities and /or property management industry
Competency Profile
Client relationship management skills
Understanding of facilities management and an ability to translate that understanding into advice
Acumen in financial planning and management
Good planning and organisational skills to prioritise work and meet tight deadlines.
Sound computer skills in Microsoft Office, MS project & excel
Demonstrate initiative leadership, responsiveness and creativity.
Good written and verbal communication skills
Self-confident and motivated
Flexibility and adaptability
Ability to support others / the team in achieving goals
Ability to think on your feet and effectively deal with stress in a supportive environment is also considered necessary
Ability to quickly establish and effectively use relationships / contacts with Jones Lang LaSalle colleagues and Client
Location:
On-site –Shanghai, ChinaIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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