Decathlon unveiled our new purpose: "Bring people together through sport to make wellbeing accessible for all" !
This purpose signifies our transformation from a traditional retailer to a global sustainable sports brand aiming to deliver the physical, emotional, and societal benefits of sport to people worldwide. Rooted in the values of Vitality, Generosity, Responsibility, and Authenticity, this mission directs the efforts of over 100,000 passionate teammates globally, ensuring sport is accessible to everyone regardless of their level or physical condition.
Objective:
Acts as the strategic interface between digital, process team and end-users to ensure operational excellence and performance by monitoring user efficiency, animating best practices, and driving process & tool continuous improvement.
Acts as the strategic interface between digital, process team, and end-users to ensure operational excellence and performance through monitoring user efficiency, animating best practices, and driving continuous improvement in processes and tools.
1st Responsibility: Ensure the right gestures of our users on a daily basis
- Communicate effectively with users: Disseminate Newsletters, priorities, alerts, memo sheets, and tool unavailability notifications (collaborating with digital teams for technical comms and Skills and BPO).
- Create, share, and improve best practices: Develop business cases and standard operating procedures to share knowledge.
- From business cases develop and share standard operating procedures
- Monitor user gestures: proactively track usage patterns and launch action plans if deviations are detected.
- Animate best practice workshops via the network of skills owners and referents.
- Define, conduct, and debrief diagnoses on user gestures upon request or following an alert from digital or BPO
2nd Responsibility: Coordinate Process Improvements (Accompany Digital Teams)
- Provide standard responses, communication templates (tickets, bugs, tool outages), and guidance to technical support teams to ensure user queries are handled consistently.
- Guarantee that IT monitoring tools effectively alert on functional impacts, not just technical ones.
- Analyze Ticket Activity (Training & Process): I analyze the global ticket trends to identify gaps and collaborate with right stakeholders (Skills owner, BPO, PM etc) to provide corrective action (FAQ, Tips, Memo files) to reduce recurrent training issues. I am accountable of the global action plan follow up.
- Based on satisfaction surveys and user feedback (CLUB U), prioritize and propose actions to stabilize solutions, sensitizing technical teams on business impacts.
3rd Responsibility: Participate in the deployment of new solutions
- Review new solutions during the design phase to identify potential functional impacts (direct and cross-functional) along with my BPO
- Formulate functional GO/NO GO Criteria: Define functional criteria for launch validation to ensure reliable SUPPORT after GO LIVE
- Ensure users needed Write Process Documentation: Create memos, files, and tips during product development to prepare for launch.
- Act as the voice of the user to project teams after the deployment and stabilization phases
- (Optional) Participate in deployment training to master new processes and support them effectively.
4th Responsibility: Performance Monitoring & Efficiency
- Create, monitor, and animate indicators and dashboards relevant to user efficiency and supply processes to ensure seamless operations
- Collaborate with business stakeholders to analyze data, identify process inefficiencies or performance gaps, and propose concrete improvements.
Requirements
Experience: proficiency in supply chain management, with a focus on Logistics & Transport global procurement & operations management, software, TMS tools.
Specific knowledge: Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Fluent in English; additional languages are an advantage.
Benefits
💰 A Remuneration That Grows With You:
- Salary in accordance with your experience
- Monthly bonus based on sales performance
- Dive into the opportunity to become a Shareholder and share in the success of our global family.
- At the end of the year, reap the rewards of profit sharing based on the performances across the country.
🚀 Climb the Career Ladder:
- Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness.
- Chart your course with local and global career progression opportunities (Zig-zag and/or specialization) in retail, procurement and support team.
❤️ Because We Care About You:
- We've got your well-being covered with comprehensive medical and insurance coverage.
- Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;
- Enjoy staff discount across ALL Decathlon products
🏋️♀️ Sports, Community, and Bonding:
- Kick off those shoes and join in the sports fun after work or during team meetings.
- Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!
At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉
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