Group Operations Sr. Associate

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

About FWD Life Philippines 

FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

For more information, please visit fwd.com.ph. 

1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital

2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent

The Group Operations Senior Associate is responsible for the end-to-end processing of group new business and the effective management of group account collections. The role ensures accurate, timely, and compliant processing of transactions while supporting operational efficiency, service quality, and revenue protection.

New Business Processing:

• Process and review group new business applications, endorsements, and renewals in accordance with established procedures and service level agreements. KYC, After-Sales, coordination, etc.

• Validate completeness and accuracy of submitted documents, including proposals, member data, and premium computations.

• Coordinate with Sales, Account Management, Underwriting, and related internal teams to resolve discrepancies and processing issues.

• Monitor post-QA findings and ensure timely completion of required corrections and follow-ups.

• Maintain proper documentation, record-keeping, and system updates to ensure audit readiness and operational transparency.

Group Account Collections:

• Monitor group account premium collections and ensure timely posting and reconciliation of payments.

• Follow up on outstanding premiums and coordinate with Sales, Finance, and Account Management for collection resolution.

• Prepare and maintain accurate collection reports, aging schedules, and status updates for management review.

• Support controls and segregation of duties in line with internal policies to mitigate operational and financial risk.

Operational Support & Controls:

• Ensure compliance with internal policies, operational controls, and regulatory requirements.

• Identify process gaps and recommend improvements to enhance efficiency and reduce processing risk.

• Support operational audits, reviews, and data requests as required.

Privacy Notice

Your privacy is a priority for FWD.  The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform.  The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process.  Shortlisted candidates will then be contacted by FWD for the face-to-face interview.