MidFull TimeEN
Key Responsibilities
Manage a portfolio of small to mid-size customer accounts across the UK and Middle East, with lower volume but higher average contract value.
Own the end-to-end renewal process, including pricing discussions, contract scope alignment and negotiation within agreed frameworks.
Drive upsell and cross-sell opportunities through proactive outbound engagement and account insight.
Deliver product demonstrations and solution walkthroughs for accounts without CSM allocation.
Develop and maintain strong knowledge of the product portfolio, capabilities and roadmap, and articulate this clearly to customers.
Build relationships with multiple stakeholders within customer organisations, primarily via phone and virtual meetings.
Use usage data and account insights to identify risk, prevent churn and support renewal outcomes.
Collaborate with Customer Success, Product Specialists and Pricing teams where available, escalating appropriately for complex scenarios.
Maintain accurate pipeline, forecasting and renewal records in Salesforce.
Proactively manage customer issues and renewal risk to ensure consistent outcomes across the portfolio.
Other Qualifications/Requirements:
Essential
Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)
Proven experience in telesales, inside sales or B2B account management
Experience managing renewals, pricing and contract discussions
Confidence delivering product demos and customer presentations
Strong understanding of subscription-based or technology-led products
Excellent phone-based selling, objection handling and follow-up skills
Experience using CRM systems (Salesforce or equivalent)
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Desirable
Experience selling into Academic, Government or Public Sector customers
Exposure to UK or Middle East markets
Experience managing accounts without dedicated CSM support
Knowledge of data, SaaS or information services
Additional for internal applicants:
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 month
Must have a Successful or above rating in the last Enabling Performance cycle
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