MidFull TimeENAsia/Pacific
Req ID: 371973
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a SAP Commision to join our team in Hyderabad, Telangana (IN-TG), India (IN).
SAP Commissions (Callidus Cloud)
Job Title: SAP Commissions (Callidus) AMS Consultant
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
Role Overview
Responsible for the ongoing support, maintenance, and optimization of SAP Commissions (formerly CallidusCloud) in an AMS environment. The role ensures system stability, accurate commission calculations, and timely resolution of business issues.
Key Responsibilities
1. Application Support & Maintenance
• Provide L2/L3 support for SAP Commissions system
• Monitor daily/weekly commission runs and resolve failures
• Troubleshoot calculation errors, data issues, and performance problems
• Handle incident, service request, and problem tickets within SLAs
2. Configuration & Enhancements
• Maintain and update:
◦ Compensation plans
◦ Crediting rules
◦ Incentive calculations
◦ Quotas and rate tables
• Implement minor enhancements and change requests
• Support new plan rollouts or modifications
3. Data Management
• Validate and process inbound data (sales transactions, HR data, etc.)
• Perform data uploads, adjustments, and corrections
• Ensure data accuracy for commission calculations
4. Business Support
• Work closely with Sales Ops / Finance teams
• Investigate payout discrepancies and explain calculations
• Provide audit support and reporting insights
5. Performance & Optimization
• Identify and fix performance bottlenecks in pipelines and calculations
• Optimize batch jobs and rule execution
6. Documentation & Compliance
• Maintain functional and technical documentation
• Ensure audit readiness and compliance with compensation policies
Required Skills
Technical Skills
• Strong experience in SAP Commissions / CallidusCloud
• Knowledge of:
◦ Incentive rules and pipelines
◦ Compensation plan modeling
◦ Calculation engine
• SQL knowledge (for data validation and troubleshooting)
• Familiarity with integrations (ETL tools, APIs)
Functional Skills
• Understanding of Sales Compensation / Incentive Management processes
• Exposure to Finance/Sales Operations workflows
• Analytical problem-solving skills
Experience Requirements
• 3–8+ years in SAP Commissions / Incentive Management
• Experience in AMS support model (ticketing, SLAs, ITIL processes)
• Prior experience in production support is highly preferred
Nice to Have
• SAP Commissions certification
• Experience with SAP CPI / Integration tools
• Exposure to reporting tools (Tableau, Power BI)
Typical AMS KPIs
• SLA adherence (incident resolution time)
• System availability
• Accuracy of commission runs
• Reduction in recurring issues
• Customer satisfaction (CSAT)
Work Environment
• Ticket-driven support (ServiceNow, Jira, etc.)
• Collaboration with global teams
• May require on-call support during commission cycles
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About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
