MidFull TimeJA
Key Duties
1. 全国でのアフターサービス活動の管理とサポート
Japan 全域におけるアフターサービス（修理、保守点検、トラブルシュート）の品質向上と効率化をリードし、顧客満足度の最大化を図る。
2. Distributor 向け修理トレーニングプランの企画・実行・評価スキームの構築
販売代理店（Distributor）のサービス技術レベルを向上させるためのトレーニングプログラムを企画・設計。
トレーニングの運用管理、効果測定、改善サイクルを確立し、継続的なスキルトランスファーを推進。
3. 連携企業とのエンゲージメント戦略の策定と新たなサービスモデルの展開
協力企業・委託業者との関係構築およびパフォーマンス管理を主導。
共同で新たなサービス提供モデルを開発・導入し、サービス品質および業務効率向上につなげる。
4. パーツ在庫管理および最適化のリード、改善活動のオーナーシップ
全国のサービスパーツ在庫の最適配置、発注管理、ロス削減を推進。
データ分析にもとづく在庫最適化と物流効率化の改善施策を企画・実行し、コスト効率とサービスリードタイムの改善をリードする。
Key Activities
Repair work ( onsite and remote)
Installation work( onsite and remote)
Planning and Execution Service Training to our distributor and our team
Management and Analysis part stock
Management and Analysis repair record
Management customer information
Technical support to our customer
Obtaining information on complaints and coordinating with relevant departments
Management 3 PL
Management service documents( preventive maintenance document etc)
support to our activity and responsibility
Improved our management work( our system)
In-market engagement (~67%) supporting commercial team with customer-facing activities incl. training (internal & external).
Create product planning documents; business cases, launch plans, PDPs, OEMs etc.
Collaborate closely with Global and Local stakeholders in the development, QRC and release of products.
Safety, Quality & Compliance – Local OHS/QRC
Build Quality into all aspects of work by maintaining compliance to all quality requirements.
Comply with QA and WH&S policies and procedures.
Report personal injuries and accidents promptly.
Correct WH&S hazards and report those which cannot be immediately corrected.
Co-operate with management on matters of QA and WH&S management.
Be actively involved in all QA and WH&S programs and activities.
Report actual or potential QA or WH&S incidents/issues/near misses.
Identify and have input into the elimination of QA and WH&S detrimental work practices.
Ensure correct manual handling techniques are used at all time;
Ensure work areas and vehicle are kept clean and systematic processes followed in accordance with Company Infection Control Policy;
Use safety devices and protective equipment correctly and in accordance with safety and health guidelines; and
Take reasonable care for own safety and that of others at work by reporting any safety hazards, accidents or incidences to your supervisor.
If you are unable to perform the inherent requirements of the Role for any reason you must let your supervisor know immediately before undertaking any tasks.
Arjo may provide you with other directions or safe work directions; you understand and agree you will adhere to these and perform the Role safety at all times.
OHS and Quality System Duties and Responsibilities:
Build OHS and Quality into all aspects of their work by maintaining compliance to all OHS/Quality requirements.
