Job Title

Executive Technical Support Lead (EUC) - Assistant Vice President

Role Summary & Role Description

State Street’s Tech Platform Engineering & Operations (TPEO) Executive Technology Group (ETG) is looking to hire for our Executive Support Lead in India. We are looking for a proven, skilled, End User Support Engineer who possesses strong Technical and interpersonal skils to help us deliver on our GTS shared goals. Individual will focus on providing all aspects of technical support including desktop, mobile, good understanding overall Microsoft 365 suite technologies and AV needs to State Street executives, their executive assistants, and our Board of Directors. Individual should be able to work efficiently with teammates to deliver on their goals leveraging modern tools, technologies, and processes through simplification and automation while always providing superior service to our senior executives.

As a member of the Global ETG (Executive Technology Group) you will:

• Provide high quality, responsive technical expertise to all supported executives and their assistants.

• Resolve any escalations and ensure that executives are kept informed of the problem resolution status at all times.

• Build rapport with our customer base by eliciting any areas of concern they may have and implementing resolutions where appropriate.

• Share knowledge and provide mentoring to team members. Lead by example and strive to raise the skill level bar for the entire team.

• Safeguard the technology environment by being proactive, preventing known problems, guarding against unknown threats, and responding to them with urgency.

• Assist with creation of operational readiness documentation.

• Ensure adherence to audit controls in a highly regulated environment with an eye towards risk excellence.

• Stay current with technology trends and participate in guiding the future direction of new solutions.

• Be equally comfortable presenting technical concepts to executives and troubleshooting technical issues alongside senior level engineers.

• Execute strategic initiatives with minimal guidance or oversight

Education & Preferred Qualifications:

B.S. in computer science or equivalent technical degree.

Total experience of 15+ years in the IT Industry in infrastructure space where 8+ years of experience is in providing hands on technical support directly to the Senior Executives

Core/Must have skills

• Excellent communication skills (both verbal and written)

• Must have strong interpersonal, business, and stakeholder management skills.

• Ability to take control in a crisis situation, participating in calls, providing management updates, providing clear direction and assistance to relevant teams as needed

• Proven analytical mindset, ability to troubleshoot and make quick, accurate decisions in a high-pressure environment

• “Hands on” experience with Microsoft Windows desktop technologies and Mac OS

• Ability to work independently and collaborate effectively in a team environment 

• Knowledge of ServiceNow knowledgebase and ticketing system 

• Strong experience and proficiency in administering MS 365 application Suite

• Knowledge on collaboration tools like Zoom, MS Teams etc.

• Understanding of mobile devices both iOS and Android

• Basic troubleshooting experience of Wi-Fi, printers, LAN and Network

• Basic knowledge on upkeep of IT devices like Poly Cam, iPad, DTEN, etc. through regular patch updates

Good to have skills

• Understanding of networking and corporate domain architecture.

• Understanding of video conferencing software platforms and a basic understanding of video conferencing hardware

• Basic understanding of Cloud Infrastructure (AWS, Azure, etc.). Certification preferred

• Understanding of ITIL framework. Certification preferred

• Good understanding of Incident Management, Release Management, Security

Work Schedule

Hybrid

Location – Mumbai

Keywords (If any)

#ExecutiveSupport, #TechnicalSuport. #EndUserSupport 

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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