Location: Plumbago
Job Posting Title: Key Account Manager, Road Logistics
Time Type: Full Time
Main Purpose of The Role:
- The Account Manager engages existing and potential customers with main focus to retain and grow the existing base. Effective account management includes the preparation of key deliverables, day-to-day customer service on operational and management level, and support in line with customer and company objectives.
Minimum Requirements:
- Minimum of 5 years experience in supply chain and logistics
- Minimum of 3 years experience in MSD
- Excellent written and verbal English skills
- Face to face visits with customers/travelling
- Extensive screen-time working on laptop (emails / billing / Teams meetings)
Electives:
- Customer Centric Experience
- Problem solving skills
- Advanced Excel skills
Qualifications:
- Matric (Essential).
- B. Com Supply Chain and Logistics, Hons Supply Chain and Logistics (Essential).
Computer packages:
- Outlook (Intermediate)
- Word (Intermediate)
- Excel (Intermediate)
- PowerPoint (Intermediate)
- MS Dynamics (training will be provided).
Duties and Responsibilities:
- Escalated Client query resolution on a day-to-day basis. This may entail solving queries and / or escalations or facilitating with other internal divisions to get it resolved and providing clear and concise feedback and preventative measures to clients.
- Receiving and responding to e-mailed and telephonic requests for quotes from customers and keeping record of these for billing purposes.
- Checking expected deliverables against actual actions taken within the Group and intervening with appropriate action where necessary to keep within SLA.
- Analysing and compiling and preparing SLA and MIS for reporting (frequency could be determined by the customer but at a minimum once according to Client Contracts.
- Preparing customer bills accurately and according to customer expectations.
- Ensuring that the billing is checked and approved and ensuring that Finance receives the billing before monthly cut-off.
- Forwarding the invoices, statements and supporting documents as per Customer requirements within time specified in Customer contract and / or arrangement.
- Recording the month’s billing in the prescribed format to enable Revenue reporting as well as splitting the revenue according to the different branches to enable P&L splits.
- Follow up on payments made by the clients and communicating same to Finance Department in order to reflect on the DSOs.
- Provide reporting as and when needed by Clients.
- Meeting retention and new business targets.
- Completing and submitting of respective RFP/RFQ’s
Other Duties
- Will be required to attend Client Meetings and Conference calls.
- Present proposals to customers.
- Respond to RFP’s and present to RFP panels.
- Project related work on ad hoc basis.
- Work closely with ops, IT, OPS & contact center to assist clients
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.
