Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.
Job Summary
The Retail Coordinator, DLH will attend to Cirrus Store customers at the Duluth Headquarters location. They will form meaningful relationships in a client-centric retail environment, fostering a friendly atmosphere, discovering opportunities to surprise and delight while maintaining in-depth knowledge of merchandise available both in the physical store and on the ecommerce site. This position will be responsible for processing merchandise for both the Duluth and Grand Forks retail stores, coordinating distribution to the Grand Forks employee store upon completion. The Retail Coordinator, DLH will evaluate sales, research options, and help select the merchandise buys for the employee store locations. This position is responsible for inventory standards, maintaining accurate records and adhering to visual standards, acting as the first line of protection against inventory loss. The Retail Coordinator, DLH will be the retail operations facilitator for local events as needed and attend the annual EAA Airventure event in Wisconsin each July as a part of the retail team. These functions culminate in the efforts to grow revenue while enhancing the customer experience and building lifelong relationships.
Duties and Responsibilities/Essential Functions
- Lead efforts at the Duluth Cirrus Store location; responsible for increasing revenue, merchandising the campus, inventory management and cultivating customer relationships.
- Perform daily operational duties, including: store opening and closing, ringing up sales, handling various forms of payments, processing refunds and exchanges, issuing gift certificates, applying coupons and discounts, reconciling financial data at the end of each shift to ensure that there are no shortages or overages; explain any discrepancies.
- Receive and process merchandise for the Duluth and Grand Forks stores, ensure products are correct to the purchase order and decoration request, accurately labeled for sale, and delivered to appropriate location.
- Adhere to visual standards by maintaining a clean and enticing display, regulating appropriate stock levels on the store floor, and ensuring storage of backstock of merchandise is kept neat and organized.
- Manage inventory flow throughout the business cycle; evaluate sales, participate in transfers between all locations to optimize distribution of inventory offerings, research merchandise options and assist with the selection of products for the employee store locations.
- Maintain accurate inventory and financial data, execute physical inventory counts.
- Coordinate Cirrus Store presence in multiple buildings across the Duluth Campus; displays, communications of product offerings and investigating opportunities to increase sales to employees across all campus buildings.
- Participate in and facilitate local retail events, including Cirrus Store presence at the Duluth Air Show; prepare and organize, set up, sell during event, tear down and re-organize merchandise post-event.
- Participate in the annual EAA Airventure event in Wisconsin each July, assisting with set-up, event sales, and tear-down as requested.
- Coordinate with retail supervisor and front desk supervisor to act as back-up support for front desk position when needed; answering phones, issue temp badges, greet and assist guests visiting the Duluth Campus.
- Communicate with team members and customers; answer phones, voicemails and emails in a timely fashion.
- Maintain in-depth product knowledge, both in-store and online, to encourage sales, make suggestions, offer alternatives and upsell.
- Understand, anticipate and deliver the needs of the Cirrus Store's various customer profiles, including elevated clientele.
- Look for and develop store improvements in merchandise selection, visual standards and operational processes.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- High School Diploma required.
- Three year’s retail or customer service experience.
- Two year’s event execution or relevant experience.
- Two years’ inventory administration and evaluation experience.
- Competent in Microsoft Office Suite.
- Ability to quickly learn other programs and systems.
- Capable to work independently.
- Driven to achieve goals.
- Adapts easily to shifting priorities.
- Ability to demonstrate sound judgement and effective communication skills (written and verbal).
- Valid driver’s license with good record.
- Overnight travel and weekend work will be required.
- Knowledge of general aviation a plus.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
- Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Demonstrates Self-Awareness: Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Cirrus provides a range of exciting benefits, including:
- 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting after one year of employment.
- Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
- Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
- Free Health Tracking: With rewards for meeting health goals.
- Generous PTO: 100 hours accrued within the first year.
- Employee Referral Bonus: For referring talented candidates.
- Career Development: Tuition reimbursement and professional growth opportunities.
- Exclusive Discounts: Access to partner and marketplace discounts.
- Community & Engagement: Company and employee clubs at various locations.
These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
