Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
The Account Manager is responsible for maintaining and growing existing relationships while winning new business across a defined NSW Enterprise portfolio. Reporting to the Enterprise Sales Manager – NSW, the role manages 10–15 enterprise accounts with revenue under management of approximately $6–10M per annum.
Working within a large virtual team, the Account Manager develops senior‑level customer relationships and delivers complex, end‑to‑end product and service solutions. Success in this role requires strong strategic planning, problem‑solving capability, and the ability to engage effectively with senior executives.
Performance is measured through revenue growth, profitability, new business acquisition, increased share of wallet, and customer satisfaction outcomes.
What You’ll Do
- Drive and lead new mobile, voice, data, and ICT business wins to meet or exceed individual targets across revenue, orders, and customer experience
- Develop and maintain strong, broad client relationships, including engagement with senior management
- Create and execute Territory Plans, Account Plans, and Opportunity Plans as required
- Identify, qualify, and progress sales opportunities through effective pipeline management
- Produce accurate, timely, and complete pipeline, forecast, and CRM reporting
- Build and manage effective relationships with internal Optus teams to support sales, implementation, and ongoing customer success
What You Bring
- Significant experience working in a corporate business environment, with exposure to B2B sales, customer service, technical, marketing, or finance functions
- Demonstrated success in business‑to‑business sales within the corporate marketplace, using a consultative selling approach
- Strong commercial acumen with the ability to communicate and influence effectively at CIO, CFO, and CEO level
- Proven capability in developing account plans, opportunity plans, and internal business cases
- Excellent interpersonal, negotiation, and presentation skills, with strong verbal, written, and listening capabilities
- Highly developed computer skills, including Microsoft Office; experience with CRM systems and a telecommunications or IT background are desirable
The good stuff….
- Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
- Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
- Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
- Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
- We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
- Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
- Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
- Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity
