Position Summary
The Wellness Supervisor II is responsible for providing orientation to new members, assisting members with their workouts, providing personal training services and the training and supervision of all other coaches and attendants.
Duties and Responsibilities:
- Supervise daily activities of all coaches and attendants.
- Provide training and orientation to all new hires.
- Provide direction and guidance as required to staff on behalf of the Wellness Manager.
- Monitor productivity of all wellness staff.
- Report directly to the Wellness Manager as required.
- Create and maintain wellness staff schedule. Be available to accept communication from staff notifying they are sick when away from the facility.
- Provide great customer service to the community; see that all customers, clients and members are given prompt and courteous service.
- Demonstrate strong communication skills, be out-going, and enjoy building relationships with a variety of members working to meet their wellness goals.
- Provide orientation to new members.
- Assist members during workouts with proper use of equipment, proper form and safety guidelines.
- Perform wellness assessments.
- Provide personal training to those members who purchase additional services.
- May teach a variety of classes based on experience and specialties.
- Verify membership through POS system.
- Provide information and answer questions about available programs.
- Ensure that the wellness area is always presentable. Assist with cleaning and maintenance.
- Report all equipment, wellness and gym area problems to the Wellness Manager.
- Enforce all rules that pertain to the wellness and exercise areas on a constant basis.
- Adhere to RJKCCC operations as well as all policy procedures as adopted by Administration.
- Observe all safety rules and regulations.
- Attend staff meetings as assigned.
- Maintain confidentiality.
- Assist in scheduling/coordinating community events, programs, workshops and tradeshows.
- Attend community events as assigned.
- Other duties as assigned.
General Qualifications and Proficiencies:
- Must be at least 18 years of age.
- High school diploma or GED equivalency.
- Must have current personal training certification by a nationally recognized organization or equivalent education or experience. Some examples are WITS, NSCA, ACE and AFAA.
- Must be able to design high-quality, up-to-date, scientifically sound, safe and effective wellness programs for a variety of client goals and needs.
- Prior personal training experience is required.
- Prior experience supervising people is preferred.
- Must uphold the scope and practice of wellness professionals.
- Must comply with all applicable business, employment and copyright laws.
- Must uphold and enhance public appreciation and trust for the wellness industry.
- A degree in wellness, exercise science, athletic training, physical therapy, exercise physiology or other related areas is preferred.
- Maintain the confidentiality of all client information.
- Maintain a drug and alcohol free work environment.
- Computer experience helpful.
- Ability to communicate effectively with clientele and staff.
- Must have or obtain First Aid/CPR/AED certification within the first 90 days of employment.
- Must be in good physical and mental health.
- Demonstrate positive team leadership capabilities and supervision skills.
- Demonstrate the ability to relate positively and energetically with staff, clients, members and customers.
- Have the ability to work with children, parents, staff and a variety of age groups in a capacity of leadership, counseling and education.
- Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members and staff.
- Maintain a professional attitude and approach to problem solving.
- Must be able to work independently, with minimal supervision.
- Must have command of the English language and possess excellent verbal and written communication skills.
- Thrive in a team-oriented environment. Be a team player.
- Ability to work in a fast-paced environment and maintain poise under pressure.
- Ability to empathize and communicate with low-income and vulnerable people.
Physical Requirements:
- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
- Ability to grasp, push, pull objects and reach overhead.
- Ability to lift and carry 40 lbs.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
Equal Employment Opportunity: Minorities/Women/Disabled/Protected Veterans.
