POSITION SUMMARY:
Under the supervision of operations leadership, the Route Sales Technician ensures that The ICEE Company is always represented in a professional and courteous manner. Customer service is always capitalized at ICEE, and we have a commitment to success to not only our customers but also our partners and our peers. The Route Sales Technician will have daily responsibilities including delivering products, completing, and rotating account inventory, completing invoices, cleaning machines, and replacing promotional materials. In addition to these duties, the Route Sales Technician will need to perform as a Service Technician. Route Sales Technician will work with minimal supervision and are required to attend weekly meetings held in their service center. Individuals in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.
ESSENTIAL FUNCTIONS:
- Receives emergency service or supply calls from the service center, Field Manager, and/or Customer Service daily.
- In certain locations, the Route Sales Technician is responsible for machine movement including not limited to: installations, exchanges of old or damaged machines, and pulling machines when accounts are closed.
- Performs preventative maintenance, troubleshoots or diagnoses service problems, and makes repairs as needed.
- Responsible for the loading and unloading of the company vehicle to ensure inventory for delivery is prepared for the daily route. Completes inventory count at the beginning and the end of shift each day.
- Completes scheduled deliveries assigned and ensures prompt delivery of products and promotional items.
- Discusses with store personnel new products left and informs them of new promotional items.
- Ensures proper training of ICEE equipment is discussed with any store personnel that are not familiar with machine operation.
- Cleans machines, replenishes stock of cups/lids/straws, and freshens promotional materials.
- Documents store provided PO # on invoices at necessary accounts.
- On occasion, there will be COD (cash on demand) accounts delivered. The driver will deliver the product to these accounts and in return he/she will receive the payment for this product. If cash payment is made, the driver is responsible for obtaining a money order for the proper amount. This money order is turned into the service center manager at the end of each day.
- Performs weekly vehicle checks. If driving a DOT vehicle, must fill out daily a DVIR (Driver Vehicle Inspection Report).
- Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
- Performs other duties as assigned by Supervisor.
- NOTE: See Service Technician description for detailed service requirements.
COMPETENCIES:
To perform this job successfully, the Route Sales Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
- Excellent organization and time management skills.
- Must be a self-starter and be able to accomplish tasks in a timely manner.
- Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.
- Strong mechanical aptitude.
- Must possess enthusiasm and motivation toward in-store merchandising and POS.
EDUCATION AND EXPERIENCE:
- Must be at least 21 years of age due to DOT requirements.
- High School Diploma or equivalent.
- Experience working as a Service Technician or possesses mechanical aptitude.
- Certification by the Environmental Protection Agency (EPA) to handle refrigerant, a plus.
- Graduate of Technical or Vocational school, preferred.
- Must possess and maintain a valid Real-ID Driver’s License.
- Ability to lift 75 lbs. or more on a regular basis. Occasional lifting in excess of 75 lbs. required.
- Preferred two (2) years customer service and/or route driving experience.
- Willing and able to drive more than 40% of the time.
- Must have and wear steel-toed shoes.
Pay from: $24/hour
Pay is commensurate with experience, education, skills, training, and certifications.
ICEE ACADEMY:
The ICEE Academy Training program provides essential technical training in equipment, service, and repair, typically held at the ICEE Academy in La Vergne, TN, or other designated locations. Training generally lasts two weeks, with possible weekend sessions. Attendance and eligibility are determined based on role, performance metrics, and certifications. Successful completion is required for continued employment, and failure to meet training standards may result in reassignment or termination. Regular hourly wages and applicable overtime are paid during training. You are responsible to have a valid Real-ID for travel purposes. Details of this requirement will be discussed during the hiring process.
ICEE offers our Technicians
- Company Vehicle and Gas Card
- Cell phone and tablet
- Technical School Tuition Reimbursement Plan
- Paid holidays, sick time, paid vacation
- Competitive salary based on experience and qualifications
- Birthday Holiday!
- Medical, Dental, Vision Insurance
- Employee Stock Purchase Program
- Life Insurance
- 401(k) Plan
- Opportunity to travel
- Room to advance
- On going training at Nationwide Training Facilities, Online and in the Field
EEO Statement:
The ICEE Company is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age,
national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital
status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's
status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic
characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and
unemployment status
