MidFull TimeENNorth America
Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
POSITION SUMMARY
The Communications Manager is a pivotal operational role within the Field & Supply Chain Operations Program Team, supporting a nationwide field organization of approximately 4,000 technicians and their leaders. This individual is the connective tissue of field communications, ensuring that every technician, manager, and regional leader has the right information, in the right format, at the right time.
This role demands a rare combination of editorial precision, operational fluency, and executive presence. The Communications Manager works directly with senior and executive leadership, produces zero-defect deliverables under tight timelines, and brings proactive energy to every workstream. If you thrive in a high-visibility, fast-moving environment where the quality of your work shapes how thousands of people show up each day, this role was built for you.
KEY RESPONSIBILITIES
Weekly Field Communications
Proactively curate, write, and distribute weekly communications critical to field operations across all established modalities (email, Teams, video, team platforms, etc.).
Own the communications calendar, anticipating what the field needs to know before they know to ask.
Maintain consistency in voice, format, and brand standards across all field-facing content.
Partner with functional stakeholders to gather, validate, and synthesize inputs on a weekly cadence without missing a beat.
Strategic Communications Planning
Build detailed, audience-segmented communications plans for key initiatives, programs, and organizational changes, and execute them end-to-end.
Present communications strategies and plans to senior and executive leaders in clear, well-structured formats.
Identify the right modality, message, timing, and owner for each initiative and manage adherence throughout execution.
Track and report on communications effectiveness; continuously refine based on field feedback and engagement signals.
Operating Rhythm & Leadership Meeting Support
Curate and create content for recurring leadership and operating rhythm meetings, including agendas, pre-reads, talking points, PowerPoint presentations, recap summaries, and follow-up communications.
Maintain an organized repository of meeting materials and decisions for reference and continuity.
Collaborate closely with operations leaders to understand the pulse of the field and reflect it accurately in meeting content.
Field Events Support
Support the planning and execution of field events, including logistics communications, attendee briefings, run-of-show materials, and post-event recaps, in collaboration with the Events/Culture team.
Collaborate cross-functionally with HR, L&D, and regional operations teams to deliver event communications that are accurate, timely, and energizing.
Executive Communications & Quality Standards
Produce executive-facing materials that meet zero-defect quality standards — every time, on deadline.
Apply rigorous self-review and quality control processes before any deliverable leaves the team.
Adapt communication style, format, and complexity fluidly for audiences ranging from frontline technicians to the C-suite.
QUALIFICATIONS
Required
3–6 years of experience in communications, content strategy, internal communications, or a related field — ideally within an operations or field-facing environment.
Exceptional written and verbal communication skills; ability to adapt voice and format for wildly different audiences and channels.
Demonstrated ability to manage multiple high-priority workstreams simultaneously without sacrificing quality.
Strong organizational instincts — you build systems, don’t just use them.
Comfortable with ambiguity and fast-moving priorities; you don’t wait to be told — you see what needs to happen and move.
High proficiency in presentation tools (PowerPoint / Keynote), document production (Word / Google Docs), and team collaboration platforms (Slack, Teams, etc.).
Demonstrated experience producing executive-ready materials under tight timelines.
Preferred
Experience supporting a distributed, field-based workforce (e.g., field service, logistics, retail, or similar).
Familiarity with digital communications platforms used in field or deskless-worker environments.
Experience building and managing structured communications calendars and multi-channel plans.
Background or coursework in communications, journalism, organizational communications, marketing, or a related discipline.
WHAT SUCCESS LOOKS LIKE
In the first 90 days, a successful Communications Manager will:
Fully own the weekly field communications cadence with no gaps, errors, or missed deadlines.
Build a working communications calendar that is trusted by leadership and used as the single source of truth for field messaging.
Produce at least one executive-facing communications plan that earns stakeholder confidence and executes cleanly.
Demonstrate fluency in the operating rhythm of the Field & Supply Chain Operations team — knowing the stakeholders, initiatives, and cadences without being prompted.
WORKING CONDITIONS
This role operates in a hybrid environment from our Lehi, UT headquarters. Candidates should expect:
Regular collaboration with field leaders, program managers, and executives across time zones.
Periodic travel to support field events or leadership offsites.
A fast-paced, high-accountability team culture where being proactive, accurate, and deadline-driven is the baseline — not the differentiator.
Vivint is an equal opportunity employer. This job description is not exhaustive and may be updated to reflect business needs.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
