Job description

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

Preferred provider medical/drug/vision benefits starting at $16.98 for employees*
We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your ‘ohana!*
We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program
Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates*
We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls
Complimentary meals in our employee dining facility

Job Description

You are an ambassador for the exceptional service and serene atmosphere that are hallmarks of our Spa Without Walls and fitness experience. Your warm, personal attention and service to our guests is what makes us the best.

What you will be doing:

Consistently engaging with guests and living the Service Promise and Service Essentials.
Answer telephone inquiries promptly and professionally.
Greet guests in a friendly and efficient manner.
Escort guests as required.
Knowledgeable about all aspects of products, treatments and the facility.
Assist guests in the correct use of all facilities; sauna, steam room and fitness equipment.
Provide information and literature about facility in person and via telephone.
Collect suitable form of payment from guests for services rendered.
Operate point of sale system and adhere to all cash handling systems and procedures.
Assist guests with treatment bookings and scheduling. Give tours of the spa as required.
Ensure the smooth operation of reception and complete all shift duties.
Respond to inquiries by phone and in person, providing complete details of all spa, salon and fitness aspects.
Maintain cleanliness and report deficiencies of any equipment.
Maintain the facility in peak sanitary conditions at all times.
Maintain locker rooms in a tidy manner.
Maintain linen inventory.
Distribute linen to designated areas in the Spa in accordance with established par levels in each area.
Remove dirty linen to holding area on loading dock. Report any linen shortages or other discrepancies to the appropriate manager or supervisor.
Assist guest with the use of sauna, steam and fitness equipment.
Ensure stocking of all spa amenities and toiletries.
Maintain, at all times, a well-presented personal grooming to standard
Consistently following all standards, service essentials and procedures set out by Fairmont Hotels & Resorts.

Qualifications

Your experience and skills include:

High school education is required, with 2–3 years of relevant experience preferred, ideally in a Four or Five Diamond environment.
Candidates must be able to speak, read, and write English fluently, demonstrate intermediate math skills, and show beginner proficiency with Microsoft Word and Excel.
Strong problem-solving and reasoning abilities are essential.
The role is physically active, requiring frequent standing, walking, and light to moderate lifting (up to 50 lbs.), along with occasional bending or climbing.
Good vision (close, distance, color, depth perception, and focus adjustment) is also necessary.
Work is generally performed in a quiet office environment with occasional exposure to outdoor conditions and office equipment such as copiers, fax machines, and printers.

Additional Information

Hourly Rate: $24.81 USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment: Blended with the soothing sounds of the water, pleasant ocean breezes and floral scents that fill the air, our treatments incorporate products indigenous to Hawai‘i Island, integrating its natural therapeutic environment and ancient healing arts into every experience.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts, we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry-leading training, career development, recognition, and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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#AlohaOrchid