Company Description
As a Reservations Agent, you will be the first point of contact for guests planning their stay. You will deliver exceptional service by handling reservation inquiries with professionalism, efficiency, and a personalized approach, ensuring every guest interaction reflects Forbes Five-Star standards.
Job Description
What is in it for you:
- Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
- A competitive rate of $33.00 per hour
- Complimentary work meals through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
- TransLink monthly pass reimbursement program
- Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
- Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
- A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
- Opportunities to participate in sustainability, charity, and community engagement initiatives
- Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
- Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
- Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
- Opportunity to grow within a collaborative and professional Rooms Division team
- Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city
What you will be doing:
- Handle all reservation inquiries via phone, email, and online channels in a timely and professional manner
- Provide detailed information about rooms, rates, packages, and hotel services
- Accurately input, modify, and manage reservations in the Property Management System (e.g., Opera Cloud)
- Maximize revenue opportunities through upselling and promoting hotel offerings
- Maintain a strong understanding of hotel availability, promotions, and policies
- Ensure all guest preferences, special requests, and VIP notes are properly documented and communicated
- Collaborate with Front Office, Sales, and other departments to ensure seamless guest experiences
- Monitor reservation accuracy and ensure compliance with company standards
- Handle cancellations, changes, and billing inquiries with professionalism and care
- Follow Forbes Five-Star service standards in all guest interactions
- Other duties assigned
Qualifications
Your experience and skills include:
- Previous experience in a reservations, front office, or customer service role, preferably in a luxury hotel environment
- Strong communication skills (verbal and written)
- Excellent attention to detail and organizational skills
- Ability to multitask and work efficiently in a fast-paced environment
- Experience with Opera Cloud or similar reservation systems is an asset
- Strong problem-solving skills and a guest-focused mindset
- Ability to work flexible shifts, including weekends and holidays
Additional Information
Your team and working environment:
You will be part of the Reservations and Front Office team in a fast-paced luxury environment where attention to detail and personalized service are key. Our culture is built on collaboration, excellence, and creating memorable guest experiences
Visa requirements: Successful candidates must be legally eligible to work in Canada. The hotel is unable to assist candidates with Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
