Job Summary
To create one stop service for all inquiries and complaints from all valuable customers & suppliers.
General Responsibilities
- To solve inquiries and complaints speedily with relevant parties and provide prompt feedback to customers and/ or suppliers.
- To enhance customer relation and add value to the total supply chain
- Fully responsible to produce the quality invoice within the time frame.
- To ensure all aspects of accurate all data , relevent follow up, and collaborate with other units if required
- Receive the orders from customers, clients(suppliers) and DKSH sales representatives
- Review the pending orders and reject orders daily by reason.
Functional Skills and Knowledge
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Education
- Any bachelor’s degree holder
- Demonstrate basic knowledge in customer service principles and practices
- Proven SAP knowledge
- Proven experience in call center/customer service environments
- Good interpersonal and communications skills
Work Experience
Minimum one to two years' experience in similar role
