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Job Summary
Xfinity Entertainment sits at the center of how customers discover, watch, play, and stay connected to the content they love. As the industry shifts through streaming aggregation, content fragmentation, evolving sports and live-event models, gaming convergence, and changing consumer expectations, Xfinity is positioned to simplify entertainment and create more valuable customer relationships.
At multi-billion-dollar scale, with tens of millions of customer relationships, Xfinity Entertainment is a cornerstone of our consumer strategy. The business combines the reach of Xfinity’s connectivity platform, the strength of its entertainment portfolio, and deep partnerships across the streaming and content ecosystem to make entertainment easier, more valuable, and more engaging for customers.
As SVP & GM of Xfinity Entertainment, you will lead the strategy, product portfolio, and business performance for the residential entertainment business. You will operate as a true general manager: setting the vision, defining where to compete, allocating investment, mobilizing cross-functional teams, and delivering measurable customer and financial outcomes across Traditional Linear TV, Streaming, Sports & Live Events, and Gaming.
Job Description
THE OPPORTUNITY
This is a senior enterprise leadership role for a product and business executive who can bring customer insight, market conviction, operational discipline, and commercial creativity to a scaled entertainment portfolio. The mandate is to evolve Xfinity Entertainment from a collection of products and experiences into a simpler, more integrated, more profitable platform for discovery, access, engagement, and loyalty.
KEY RESPONSIBILITIES
- Set the vision and multi-year strategy. Define the role Xfinity Entertainment should play for customers amid rapid market transformation, and translate that vision into clear priorities, investment choices, and operating plans.
- Own portfolio performance. Lead the residential entertainment portfolio end to end, balancing growth, profitability, product health, cost, competitive differentiation, and customer value.
- Lead the evolution of video and entertainment experiences. Shape the roadmap across Linear TV, streaming aggregation, sports and live events, gaming, content discovery, packaging, and experience innovation.
- Deliver measurable customer outcomes. Improve engagement, retention, satisfaction, churn, adoption, service quality, and ease of use through disciplined experience design and performance management.
- Turn strategy into execution. Move from insight to roadmap to launch to optimization, creating business plans that clarify priorities, resources, dependencies, risks, and success measures.
- Drive profitable growth. Identify revenue opportunities, optimize packaging and portfolio economics, evaluate partnerships, and manage the business against financial objectives.
- Lead through the matrix. Partner closely with product, engineering, operations, marketing, sales, digital, finance, customer service, content, and partner teams to deliver coordinated outcomes at scale.
- Build a high-performing organization. Develop leaders, raise talent density, foster accountability, and create a culture of customer obsession, innovation, speed, and enterprise collaboration.
MEASURES OF SUCCESS
- A clear multi-year entertainment strategy adopted across the business, with aligned investment priorities, operating rhythms, and executive-level performance visibility.
- Measurable improvement in customer engagement, retention, satisfaction/CSAT or NPS, churn, digital adoption, and product usage across priority entertainment experiences.
- Improved financial performance across the portfolio, including revenue growth, margin contribution, cost-to-serve discipline, and validated new business opportunities.
- A stronger, simpler customer experience for content discovery, streaming aggregation, sports/live events, gaming, and traditional video, supported by clear product roadmaps and launch discipline.
- A high-performing team and cross-functional operating model capable of executing through industry disruption, competitive pressure, and business model transformation.
REQUIRED QUALIFICATIONS
- 15+ years of progressive leadership experience across product strategy, product management, product marketing, general management, or related commercial leadership roles in consumer technology, media, video, entertainment, telecommunications, or subscription-based businesses.
- 10+ years leading senior teams and influencing large cross-functional organizations in a matrixed environment.
- Deep experience with video and entertainment products, including linear video, streaming, aggregation, content discovery, sports or live events, gaming, or adjacent consumer media experiences.
- Demonstrated GM or P&L leadership at scale, with a track record of owning business outcomes across revenue, profitability, investment tradeoffs, customer experience, and operational execution.
- Proven ability to lead through industry disruption or business model transformation, particularly in markets shaped by changing consumer behavior, platform shifts, new entrants, and evolving partner economics.
- Strong financial and analytical acumen, with the ability to connect market trends, customer insight, portfolio performance, and roadmap decisions to measurable business results.
- Executive-level communication skills and the ability to align senior stakeholders around strategy, tradeoffs, decisions, and execution priorities.
- Track record building, developing, and inspiring high-performing teams with a clear bias for accountability, collaboration, and results.
PREFERRED QUALIFICATIONS
- MBA or advanced business degree highly preferred.
- Experience leading large-scale consumer subscription, platform, marketplace, or ecosystem businesses.
- Experience modernizing established products while creating new growth engines in a complex incumbent environment.
LEADERSHIP PROFILE
The ideal candidate is a strategic operator: commercially rigorous, customer-led, fluent in product and technology, and comfortable making high-judgment decisions in a fast-changing entertainment landscape. They will bring the credibility to lead at enterprise scale, the curiosity to challenge legacy assumptions, and the discipline to convert ambition into measurable outcomes.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Business Objectives, Business Strategies, Customer Experience (CX), Leadership
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Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
15 Years +
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
