Product Support Analyst I - Contract

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Our team is looking for a Short-term Contractor to join us. This role plays an important first triage function in the timely and accurate support for our products. You will work closely with internal teams and customers to resolve inquiries, troubleshoot issues, and contribute to continuous improvement.

Role and Responsibilities

• Respond to routine customer inquiries regarding products under direct supervision.
• Analyze problems using limited diagnostic tools to identify specific problem areas and recommend or execute corrective actions.
• Provide solutions to customer application questions and maintain a log of recurring issues for reporting to product development.
• Follow up and escalate unresolved problems to ensure resolution.
• Collaborate with internal departments to improve customer experience.
• Recommend corrective actions and ensure timely resolution. Develop and maintain positive customer relations by delivering outstanding customer service.

Qualifications and Education Requirements

• Experience in providing customer support.
• Excellent English communication skills (oral and written).
• Strong customer service focus and problem-solving ability.
• Good computer software skills and internet capabilities.
• Ability to work independently as well as in a team environment.

**Please share English CV**

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.