Knowledge Solutions Engagement Analyst

Morgan, Lewis & Bockius LLP, one of the world's leading global law firms, with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Knowledge Solutions Engagement Analyst. Reporting to the Director, Process Design & Change Management, this role will create and execute communications and engagement strategies for both short-term and long-term initiatives at the firm.

The Knowledge Solutions Engagement Analyst role is part of our Knowledge Management & Practice Services (KM & PS) department, which focuses on capturing, storing, and sharing information to drive practice innovation. The KM & PS team, a multidisciplinary group of professionals, supports our attorneys in solving legal and business challenges and delivering exceptional client services.

This position will reside in either our Philadelphia office and offers a hybrid in-office/remote working schedule.

Primary Functions and Responsibilities

• Assist the Project Engagement Manager in developing and implementing a strategic roadmap for user engagement, training, and adoption.

• Manage assigned projects and associated activities to produce deliverables on time and within scope and budget.

• Regularly monitor and report on end user feedback and adoption progress, ensuring alignment with business requirements. Analyze user adoption metrics, identify trends, and provide actionable insights to optimize engagement strategies.

• Quickly identify key priorities and translate complex issues to create impactful and easily digestible presentations and communications for stakeholders.

• Partner closely with other cross-functional team members to create materials that aid in the adoption of our Knowledge Management products.

• Support the execution of firmwide distributions, including proofreading for data accuracy and clarity.

• Identify opportunities to improve and streamline business processes within the team/department.

Basic Qualifications

• Bachelor’s Degree.

• Must be proficient in PowerPoint and have a proven ability to create engaging, high-quality presentations. This includes designing visually appealing slides, effectively communicating complex information, and tailoring content to diverse audiences.

• Excellent written and verbal communication skills, with the ability to express ideas and information in a clear and concise manner.

• Exceptional critical thinking skills with the ability to identify gaps, propose effective solutions, and take ownership of projects.

Preferred Qualifications

• Basic knowledge of analytics for tracking and measuring adoption, with a bonus for experience using Power BI or other data visualization tools.

• Familiarity with project management methodologies and tools, such as Jira.

• Proficient in Adobe Illustrator or Photoshop, with experience designing compelling materials using these applications.

#LI-Hybrid

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law.  If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or talent.acquisition@morganlewis.com

If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.