$56,540 – $88,340Full TimeEN
As a Scheduling Success Coordinator, your primary role is to maximize the effectiveness and
efficiency of Agilent’s field organization that impacts cost and revenue for the business. Focusing on strategic
planning to optimize the field service team and meet our customer service commitments. As well as managing the
daily operations within a given geography that continuously meets and exceeds the expectations of our internal and
external customers by assigning the right service engineering resource, in the right location, at the right time.
Objectives:
Lead role for the scheduling team within a given geography to manage strategic planning of all onsite events
and provide the Leadership team with a point of contact for escalations
Effective scheduling and optimization of Agilent Field System Engineers and Alternate Service Partner’s for
installation, repair, and maintenance services, for instruments at customer sites
Successfully manage communications with the customer and internal stakeholders; influencing key
stakeholders to provide optimal results for our customers
Prioritization of customer onsite response times, in alignment with customer expectations and Agilent
measures
Build strong relationship with our internal business partners/stakeholders to strengthen our ability to deliver
a superior customer experience
Single owner of the planning board to drive continuously improvements, reducing cost and increasing
productivity
Your responsibilities:
Determine and develop approaches to assignments and processes, contribute to continuous improvement
efforts – resources optimization and customer satisfaction are the driving factors
Own the confirmation of all onsite service orders within an assigned geography
Personally responsible for meeting customer response times, providing quality service, and making sure all
field resources are effectively deployed for customer on-site services
Ensure the most cost-effective Field Service Engineer is selected for services; rescheduling service where
required to meet business objectives
Work collaboratively and partner with different departments to ensure that efforts to maintain customer
satisfaction are consistent.
Lead solutions that meet Agilent and customer’s onsite needs, with the foresight to raise scheduling
escalations when required
Maintain accurate record of engineer availability and commitments, utilizing our business enterprise tools
Proactively manage resource shortages independently or in collaboration with the appropriate leaders
Accountable for customer satisfaction and developing customer relationships that promote retention and
loyalty, inclusive of Agilent Customer Survey
Utilize in-depth knowledge of Agilent process and procedures, showing ability to follow them with high
attention to detail
Arrange and plan complex, high impact services with minimal management intervention
Ensure all working relationships follow Agilent Technologies Standards of Business Conduct
Ensure all working relationships follow Agilent Technologies Standards of Business Conduct
Qualifications and skill requirements:
• Academic degree with a technological/ engineering background; alternatively, an equivalent background/
experience in a similar role is desired
• Experience working in customer service and/or project management required
• Strong planning and organizational skills, and high attention to detail
• Negotiation and persuasion skills
• Resourceful and solutions oriented
• Capable of working flexibly and autonomously where required
• Business collaboration capabilities
• Understanding and focus on leading solutions and being resourceful
• Facilitate team collaboration and approach situations with maturity and diplomacy
• Ability to thrive in a dynamic and fast paced environment
• Proactive attitude and an ability to generate ideas and problem solve
• Effective communication and interpersonal skills, with a focus on being able to provide effective and timely
communications
• Driven to achieve a successful experience for the customer, whilst also achieving our internal measures
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least May 22, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $28.27 - $44.17/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
