MidFull TimeENNorth America
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The Project Manager (Non-Technical) role involves partnering with internal clients to support medium to complex projects, ensuring effective communication, documentation, and risk management. The role includes generating and executing project plans, providing guidance to team members, facilitating change management, and maintaining high-quality project delivery.
Responsibilities:
o Partner strategically with assigned internal clients (i.e. stakeholder, sponsor) to support medium to complex short- and long-term projects, simultaneously.
o Identify and execute appropriate communication methods to provide the appropriate stakeholders with the status of projects. Consistently and accurately review and maintain documentation to identify, evaluate, scope, plan, monitor, and follow up on active projects.
o Continually identify, assess, monitor, and communicate the issues and risks of a project/activity to the appropriate stakeholder.
o Operate in a self-directed manner, identifying and addressing risk mitigation, process improvement, and support needs affecting the successful delivery of project.
o Generate and execute project plans. Revise as appropriate to meet changing needs and requirements. Recognize the risk and determine the appropriate corrective action to ensure projects are delivered on time and within budget and scope. Monitor issues and risk response plan.
o Create and maintain project documentation. Working with leadership and other team members, develop best practices and tools for project execution and management.
o Identify and track project issues, providing regular status updates within the project team until resolved.
o Complete assigned projects effectively and efficiently; and maintain a high level of proficiency by delivering high quality work on time; review own work and the work of others prior to completion.
o Provide ongoing project support, oversight, and process adherence for assigned projects.
o Provide effective guidance to employees and/or team members through planning appropriate resources, communicating performance expectations. Effectively delegate to and leverage project team members to help meet business objectives. Communicate performance expectations, provide real-time project feedback, coaching, training, developing, and providing career growth activities
o Prepare and present team and individual performance analysis and feedback
o Facilitate change management planning and support the rollout of new projects and programs
o Work to provide analysis, development and documentation of improvement opportunities; this may include implementation and training components
o Provide oversight and advocacy for the effective efficient use of internal systems.
o Drives standardized intake, prioritization, and governance processes to enable consistent execution and clear decision-making.
o Maintains visibility across sub-team initiatives by tracking dependencies, risks, and capacity, and delivering consolidated, executive-ready updates.
o Provides PM support for scoped deliverables owned within Client Experience and Insights organization for CX and CMG portfolio initiative while partnering cross-portfolio to align on broader delivery and governance.
o Partners closely with Business Analysts to translate requirements into executable plans, aligning scope, timelines, dependencies, and outcomes
o Performs other duties as assigned
Required Qualifications:
o Bachelor’s degree in business related areas or equivalent experience
o Advanced Microsoft Office skills
o Demonstrated experience with project management software, specifically those applications supported by the firm
o Ability to adapt to technological changes
o Strong verbal, written and interpersonal communication skills
o Ability to manage multiple project priorities
o Strong organization, prioritization, time management skills, and attention to detail.
Experience:
o Minimum of 5 years working in project/operations area with the ability to effectively manage multiple projects with moderate to high risk
o Minimum of 3 years’ experience working with management level individuals, preferably within a mid-to-large size firm(s) or other professional services experience.
o Previous experience in managing others in a team environment
o Experience in navigating in a matrix reporting environment solving/resolving complex issues.
Leadership Skills (Required)
o Required to effectively communicate across all levels; know audience and adapt appropriately, effective facilitation/presentation skills and strong listening skills.
o Process analysis, project management skills and the ability to work in a collaborative team
o Ability to demonstrate strong organization and time management skills; ability to effectively prioritize and execute multiple tasks in a high-pressure environment as required.
o Exercise professional judgement in managing confidential or sensitive information.
o Ability to demonstrate strong attention to detail.
o Ability to work autonomously and exhibit a professional demeanor to internal clients; proactively manages expectations of internal clients.
o Excellent interpersonal and influencing skills; works well with a variety of work styles, able to handle difficult conversations with members of team and create “win-win” solutions for those involved
o Shows motivation and initiative to learn and grow beyond project work and shares knowledge with team and applies past experiences and lessons learned to new situations.
o Continually enhances and builds upon knowledge base of the project to update and inform leadership as necessary
o Ability to attract, lead, motivate, and retain a team
o Ability to support and assist with change implementation assignments
o Ability to train, mentor and provide guidance and feedback to other team members
Preferred Qualifications:
o PMP Certification and strong Agile delivery experience
o Experience supporting CX, Sales, Marketing, Insights, BI, analytics, or other data-driven teams.
o Demonstrated experience operating in a matrixed, cross-functional environment and across business lines.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits https://rsmus.com/careers/el-salvador.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.
