*** THIS ROLE WILL SUPPORT OUR MARYLAND, PENNSYLVANIA, NEW JERSEY, & NEW YORK MARKETS ***
The Zaxbys Support Center is looking for an Operations Consultant to join the Field Operations team. The Operations Consultant’s role increases the overall performance of Zaxby’s restaurants by executing objectives outlined in accordance with the Zaxby’s Strategic Plan. This position visits all stores within a designated region as frequently as possible. This position is responsible for assisting in optimizing assigned restaurant performance while operating in accordance with protecting brand standards and maximizing profit and growth for the franchisee community.
As we continue to grow, our strategies have set us up for success to be the top offering
in Chicken Fingerz, Boneless Wings and Zalads. We’d love to have you as part of our team!
This position is field-based and requires up to 75% travel.
Benefits Include:
- Medical, Dental and Vision insurance
- Company-paid Short and Long-Term Disability insurance
- Company-paid Basic Life and Critical Illness insurance
- 401K participation with Company match
- 50% off meal discount at company-owned locations
- Child Care Assistance
- Education Assistance Program
- Parental Leave
- PTO and Company Holidays
ESSENTIAL JOB FUNCTIONS
Essential duties may include but are not limited to the following:
- Conduct shoulder-to-shoulder hub trainings and 100% follow ups along with any additional company initiatives
- Prepare for store visits and or meetings beforehand by researching and reviewing metrics and root causes relative to performance
- Visit each restaurant at minimum once per quarter (more frequently if needed)
- Protect the brand and follow Zaxby’s procedures on inspection failures through Steritech (RER and Food Safety) Follow ups & Coaching when appropriate
- Submits projects, documentation, recaps, and reports by deadline assigned by Field Operations Manager and archived for future reference
- Store observations are documented accurately and thoroughly using established SMART goals during follow up visits scheduled
- Keep a detailed rolling 30-day calendar with work related visits and activities
- Send out regional bi-weekly email with required metrics (Scorecard) and analysis
- Ensure documentation is stored in a timely manner on the ZDrive or current system
- Collaborate with other departments (e.g. Design & Construction, Training, Ops Services, Menu Innovation, Marketing and IT)
- Demonstrate brand values and culture through personal representation and participation in meetings and company related events and activities
- Effectively delivers appropriate feedback to licensees with a “CEO of the Region” mindset
- Foster accountability and commitment with franchisees and above store managers in region through influence and relationship building
KEY COMPETENCIES
- Strong negotiation and persuasion skills
- Must attain and maintain ServSafe certification
- Current working knowledge of applicable state and federal workplace health and safety regulations
- Ability to facilitate a complete understanding of operational procedures to above-store management and franchisees
- Proficiency in Microsoft Word and Microsoft Excel
- Excellent public speaking and presentation skills
- Interpersonal skills to build and maintain strong relationships
- Business acumen with analytical skills to promote active ongoing compliance to Zaxby’s operations standards
EDUCATION AND EXPERIENCE GUIDELINES
- Education: Bachelor’s degree in Business/Management preferred; OR equivalent combination of education and experience
- Experience: 2+ years of related experience and/or training in restaurant operations, finance, business, training and/or leadership; previous experience in business consultant role ideal
- Other: Valid driver’s license, vehicle insurance, and reliable transportation; clean motor vehicle report
Zaxby’s Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.
