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SUMMARY
The responsibilities of the Ace Hardware Cashier is to scan the customer’s selections, ensure that the prices and quantities are accurate, accept payment, issue receipts, answer inquiries, provide helpful information to customers about products, promotions, item location and some stocking. Cashiers also respond to complaints with genuine concern, assist the Store Director in creating a positive store atmosphere for customers and a positive working environment for Associates while working in a safe manner
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Delivers superior guest service and ensure absolute customer satisfaction
- Learns and uses the GUEST program
- Greet Customers. Be sincere
- Use a smile. Project a friendly manner
- Engage the customer in casual conversation
- Show respect toward customers purchases
- Thank them
- Maintains customer satisfaction by providing solutions to concerns
- Performs product scanning and processing of customer's orders in an accurate, efficient, and prompt manner
- Ensures proper handling of all forms of tender and coupons
- Packages customer purchases in an organized fashion
- Keeps work station and surrounding area clean, organized and well stocked
- Performs fixed activities as assigned by supervisor
- Follows all store and department policies and procedures
- Follows safety policies and procedures
- Other duties as assigned by supervisor
KEY ATTRIBUTES
- Customer service skills
- Genuine
- Honesty/Integrity
- Money handling skills
- Ability to multi-task
SUPERVISORY RESPONSIBILITIES
- This position has no supervisory responsibilities
EDUCATION and/or EXPERIENCE
- There is no required education or experience
LANGUAGE SKILLS
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers and associates.
MATHEMATICAL SKILLS
- Basic math concepts (addition, subtraction, division, multiplication).
CERTIFICATES, LICENSES, REGISTRATIONS
- This position has no required certifications, license, or registrations
RECOMMENDED EQUIPMENT
- Slip resistant shoes with closed toe and heel
- Ladder
- Stepladder
- Uniform per store policy
PHYSICAL DEMANDS
Regularly (Over 2/3 of the time)
- Stand
- Walk
- Use hands to finger, handle, or feel
- Reach with hands and arms
- Stoop
- Kneel
- Crouch
- Communicate with associates and customers
- Lift and/or move up to 25 pounds
Frequently (Between 1/3 to 2/3 of the time)
- Lift and/or move up to 50 pounds
Occasionally (Less than 1/3 of the time)
- Sit
- Climb
- Balance
- Overhead lifting
- Crawl
- Smell
- Lift and/or move up to 100 pounds
Vision
- Close
- Distance
- Peripheral
- Depth perception
- Ability to adjust focus
- Ability to distinguish colors
WORK ENVIRONMENT
Occasionally
- Risk of electrical shock
- Outdoor weather conditions from exterior doors
- Chemicals while cleaning
Noise Level
PAY RANGE (depends on industry experience)
BENEFITS (eligibility based on full-time/part-time status)
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- Life Insurance
- Voluntary Benefits
- Paid Time Off
- Retirement Plans
- Employee Assistance Program
**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
**Position requirements may vary by store location
