- Makes Customer Service a priority, treating customers (patients, visitors and co-workers) in a professional manner exercising courtesy and tact. Effectively communicates with patients and others SBH services in their area(s) of expertise or responsibility and ensures questions or issues reach the right person(s) in a timely manner. Support and participate in the Drive to Client Centered Excellence.
- Interviews and evaluates clients.
- Gathers, analyzes and evaluates data collected relating to the client’s bio-psychosocial and family problems, current mental status and individual/family functioning.
- Completes Intake Assessments according to the intake coverage schedule and as requested by the Clinical Supervisor.
- Completes diagnostic evaluations and develops treatment plans acting collaboratively with the client and the treatment team in order to define appropriate goals, outcomes and time frames for treatment.
- Carries a caseload at an acceptable level as defined in the Center’s or Program’s service commitments and productivity goals. This includes:
- Intervening psychotherapeutically with clients by utilizing individual, group and family therapy modalities in order to improve the individual’s level of functioning.
- Providing crisis intervention when necessary.
- Requesting relevant evaluations and/or treatment summaries from courts, schools, medical and other service providers who have had contact with the client.
- Working collaboratively with the Psychiatrist and the Case Manager to implement the client’s treatment plan.
- Follows-up with clients who fail to appear for appointments and documents the results of that follow-up.
- Maintains a complete and accurate medical record for each client in accordance with
Medical Records Policy and Procedure. This includes:
- Documents within 24 hours each face-to-face or telephone contact with the client and/or collateral in the client’s medical record. Progress notes should directly communicate if the goals established in the treatment plan are being attained.
- Completes necessary documents to ensure client’s visits have been registered and billable as appropriate.
- Updates treatment plans no less than every 90 days and obtaining all necessary signatures.
- Completes transfer and termination summaries, reports, forms, letters and other written materials in accordance with established policies and procedures to ensure the goals and objectives of the treatment plan are attained.
- Documents any requests from other agencies for information contained in a client’s record.
- Meets weekly or more frequently if necessary, with the Clinical Supervisor for clinical and administrative supervision and to review and discuss any issues related to the services being provided.
- Maintains networking and referral contacts with other mental health/social service providers.
- Interacts with other staff members of the Center and with community agencies in a professional manner. Refers conflicts which cannot be resolved to the Clinical Supervisor for proper disposition.
- Attends staff meetings, case conferences and Center-wide meetings as required.
- Participates on appropriate committees and handles special projects as assigned.
- Identifies professional goals and enhances job related skills through participation in staff development activities.
- Makes presentations at case conferences as assigned.
- Participates in chart reviews/audits, including the Program’s utilization review activities, as assigned.
Qualifications
LMSW, LMHC or LCSW eligible.
