We are seeking an experienced Organizational Change Management (OCM) Manager to drive the people side of change for a critical multi-year enterprise conversion initiative. The Change Management Manager will lead the design and execution of the change management strategy supporting a multi-year enterprise transformation. This role is responsible for ensuring successful adoption of new processes, technologies, operating models, and cultural shifts across the organization.
The Change Management Manager partners with program leadership, functional leaders, HR, IT, Branch Offices, communications teams, and project managers to minimize resistance, accelerate adoption, and ensure sustainable business outcomes from the transformation initiative.
This role requires daily onsite presence 5 days a week in office. Expect 10% travel for stakeholder meetings support.
Key Responsibilities
Change Strategy & Leadership
- Develop and execute comprehensive change management strategies aligned with transformation roadmap using the ADKAR model or similar change management framework
- Create structured change plans including stakeholder engagement, communications, training, and adoption strategies.
- Establish change governance, frameworks, and standards across the transformation program.
- Conduct organizational change impact assessments and readiness evaluations.
- Lead OCM initiatives from September 2025 through December 2027, ensuring seamless integration with program governance
- Design and implement wave-based change management strategies that minimize risk and increase adoption of new ways of working
- Partner with Program governance structure to ensure change management is fully integrated into broader program governance structures, not treated as an ad-hoc effort
- Drive adoption across an organization with highly tenured, influential staff who have natural resistance to change
Stakeholder Engagement & Communication
- Develop comprehensive communication plans synchronized with each implementation wave
- Define stakeholder groups (staff, board members, homeowners, partners) and tailor messaging to address unique needs and concerns
- Create communication templates, content library, and playbooks for each wave
- Implement multi-channel communication delivery (email, intranet, push notifications, virtual meetings, printed materials)
- Conduct regular Q&A sessions and milestone announcements to reduce uncertainty and build trust
- Monitor feedback channels and proactively address concerns throughout the migration
Change Network Development
- Identify and develop change champions from acquisition staff in early waves
- Build and manage a network of Change Advocates to reinforce key messages and provide peer support
- Coordinate with Communication Analyst to ensure consistent messaging across all channels
- Leverage acquisition’s strong team collaboration culture to drive adoption and process redesign
Training Coordination & Support
- Partner closely with Training Lead to ensure change management and training efforts are aligned
- Support implementation of Train-the-Trainer model with core acquired company trainers
- Coordinate with acquisition and client’s training teams
- Ensure training addresses role -specific needs and is delivered just-in-time for each wave
- Support blended learning approach combining virtual, in-person, and self-guided resources
Measurement & Continuous Improvement
- Develop and implement change adoption metrics and tracking mechanisms
- Conduct surveys and gather feedback to measure communicatio effectiveness
- Track progress along the change curve using ADKAR or similar methodology
- Capture and apply lessons learned across waves to institutionalize improvements
- Provide regular reporting on change readiness and adoption rates to steering committee
Qualifications
Required Qualifications
Required Experience
- At least 3-5 years of organizational change management experience with large-scale technology transformations required
- Proven track record leading change initiatives impacting 1,000+ employees
- Experience managing change in organizations with highly tenured, resistant-to-change populations
- Background in property management, HOA management, or similar service industries preferred
- Experience with multi-wave, phased implementations
- People leadership experience required
Change Management Expertise
- Knowledge of change management methodologies (ADKAR, Prosci, Kotter, etc.)
- Strong understanding of adult learning principles and training coordination, including train-the-trainer methodologies for learner adoption
- Experience developing and executing multi-channel communication strategies
- Proven ability to build and manage change networks/champion programs
- Skills in stakeholder analysis, impact assessment, and resistance management
Leadership & Interpersonal Skills
- Exceptional emotional intelligence and ability to navigate complex organizational dynamics
- Strong facilitation and presentation skills for diverse audiences
- Ability to influence without authority and build consensus across stakeholder groups
- Cultural sensitivity and experience working with long-tenured employees
- Collaborative approach to working with cross-functional teams
Communication Skills
- Outstanding written and verbal communication abilities
- Experience creating executive-level communications and presentations
- Ability to translate complex technical changes into meaningful business impacts
- Skills in developing compelling change narratives and vision statements
- Experience with various communication platforms and tools
Preferred Qualifications
- Prosci or similar change management certification
- Experience with property management systems or ERP implementations
- Background in both waterfall and agile environments
- Experience with Train-the-Trainer program development
- Bachelor's degree preferred
Location & Travel
- This role requires daily onsite presence 5 days a week in office. Expect 10% travel for stakeholder meetings support.
